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Marriott Guest Services

By Marriott International

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We're on a mission to shape the future of travel and we need your help. To make your Marriott experience even more enjoyable we've created a free guest services app for Marriott Rewards members that allows you to:
- Place requests for services and amenities up to 24 hours before you arrive
- Chat directly with our hosts
- Share your feedback

Need an extra pillow, more shampoo, or extra towels? Just use the app. You can even schedule a wakeup call, or request assistance with your luggage.
Be among the first to test out the experience, and let us know what you think.

For now, the app is only available for use with stays at the following select properties:
Marriott Denver West
Marriott Charleston
Marriott San Diego Marquis
Marriott Boston Copley Place
Marriott Baltimore Waterfront
Indianapolis Marriott Downtown
Denver Airport Marriott at Getaway Park
Cincinnati Marriott North
Chicago Marriott Downtown Magnificent Mile
Grand Hotel Marriott Resort, Golf Club & Spa
Marco Island Marriott Beach Resort
New York Marriott Downtown

What's New in Version 4.0.1

Minor bug fixes.

iPhone Screenshots

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Customer Reviews

Basic Functionality

For 2014, this app has very basic functionality with a rudimentary user interface. Requests were quickly received, with two of the three made being executed (a promise of extra shampoo fell into the cracks). Post-check out, the app has crashed multiple times upon opening. Marriott should either quickly invest in this pilot to raise it to the standard of the brand, or quickly yank the app to ensure it does not detract from the brand experience.


This app is nuts! It crashes without even opening. Gives you some error about "sync error" and tells you to restart but restarting does not help. Then when I finally got somewhere it gave me another error about "certificate for this server is invalid."

I agree with previous reviewer. This is basic stuff that should be in main app and hold my info and reservations for check-in.

Marriott should be better than this.

Will not use... Need a confirmation number to log in

Really???? In this day and age, not log me in with my Marriott ID, keep me logged and and figure out where I am staying? Not to mention this really should be part of their main app.

Once again, Marriott's mobile app dev team is clueless, underfunded or both.

Marriott Guest Services
View In iTunes
  • Free
  • Category: Travel
  • Updated: Jan 14, 2014
  • Version: 4.0.1
  • Size: 1.6 MB
  • Language: English
  • Seller: Marriott International

Compatibility: Requires iOS 5.1 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Customer Ratings

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