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Marriott Guest Services

By Marriott International

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Description

We’re on a mission to shape the future of travel and we need your help. To make your Marriott experience even more enjoyable we’ve created a free guest services app for Marriott Rewards members that allows you to:

· Check in and unlock your door with your very own phone using a Digital Key.
· Place requests for services and amenities up to 24 hours before you arrive
· Text directly with our hosts to request anything you need
· Share your feedback. Be among the first to test out the experience, and let us know what you think.

Introducing a Digital Key experience at: Baltimore Marriott Waterfront

Service requests are available at the following hotels:
Baltimore Marriott Waterfront
Boston Marriott Copley Place
Chicago Marriott Downtown Magnificent Mile
Charleston Marriott
Cincinnati Marriott North
Denver Airport Marriott at Gateway Park
Denver Marriott ™ West
Grand Hotel Marriott Resort, Golf Club & Spa
Irvine Marriott
Marriott Marquis San Diego Marina
Marco Island Marriott Beach Resort, Golf Club & Spa
Marriott Marquis Washington, DC
New York Marriott Downtown
San Francisco Airport Marriott Waterfront

What's New in Version 6.0.3

Resolution to app performance issues.

iPhone Screenshot

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Customer Reviews

Wish every hotel had this functionality!

Allowed me to skip a long line at checkin!! Initially was confused as there are two marriott apps, but the digital key worked as I was instructed. Initially I was apprehensive leaving my plastic key behind but after my 2nd stay using the phone as my key I was sold on it!! Can't wait for them to have this at all their hotels!

Not ready for use

Marriott clearly doesn't have the bugs worked out on this app yet. I downloaded while in the Charleston Marriott, a participating location. It ask for my reservation number which was weird because I am already checked in. Then it said there was an error in verifying probably because I already checked in. After that, none of the buttons would go to any of the screens to show me attractions or services in the area. This app is a complete fail.

Still not ready for Prime Time

I have been check-in for more than 24 hours at the Baltimore Inner Harbor Marriot and the app still does not recognize my room information. It certainly defeats the purpose of a digital key if it doesn't load the information at all. The local perks feature also does not provide any information (including if there are perks or not). Until the app is updated I suggest not downloading.

Marriott Guest Services
View In iTunes
  • Free
  • Category: Travel
  • Updated:
  • Version: 6.0.3
  • Size: 7.6 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 7.1 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Customer Ratings

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