iPhone Screenshots

Description

Handy is the easiest way to book top-rated home cleaners and handymen, covering over 20 cities in North America, Canada, and the UK. Just tell us what you need and when you need it, then pay securely right from your phone. Manage your bookings on the go, check the progress of your bookings, and rate to help us maintain quality service.

Why Handy?
• Top-rated professionals. Handy professionals are experienced, friendly, background-checked, and insured.
• Next-day availability. Appointments are available 7 days per week.
• The Handy Happiness Guarantee. Your happiness is our goal. If you’re not happy, we’ll work to make it right.
• 24/7 customer service.

Let Handy take care of your home service needs so you can get back to the things you love most!


Handy professionals provide the following services:
• Home cleaning and office cleaning
• Handyman services including hanging pictures and shelves, installing air conditioners, moving help, mounting TVs, interior painting, installing window treatments, and installing knobs and locks
• Plumbing services including drains, faucets, toilets, and garbage disposals
• Electrical services including light fixtures, fans, and outlets

What's New

Version 8.14

Minor patches and bug fixes to keep your app stable, speedy, and secure. We always recommend keeping your app updated!

Ratings and Reviews

4.1 out of 5
4.3K Ratings
4.3K Ratings
Bethster513

Beware!

I put in a request for some yard work. I was provided one person and from his description i gathered he was not a lawn care person but more of a tile/carpentry guy. I decided to just go ahead and book him as my job was weeding and didn’t require an expert although it led me to believe this organization doesn’t have many pros to pick from. Then 5 minutes before his Friday morning scheduled arrival time he cancelled and Handy sent me a notice that they could have someone there on Monday. And then there was a ‘cancel booking’ button. I decided I would just weed the yard myself over the weekend. I thought that was the end of it until Sunday night I noticed I had a notification that a different pro was scheduled to show up Monday. Since I had cancelled the booking I was like “what the hell?” So again there was a cancel button on the app. So again I clicked “cancel booking”. Again I didn’t think anymore of it until some dude shows up at my house Monday morning to pull weeds. I had already done the work and cancelled the booking so I told him to leave that I was sorry and that I had cancelled the booking and he should have been notified. Bottom line: handy charged my credit card $83 and told me sorry there was a misunderstanding and that I could have a $10 credit on my next booking. Sorry Handy, there won’t be a next booking and I’m going to fight this. I strongly urge you to not use this app or their services.

Developer Response

We'd like to look further into this, could you please follow up with us at team@handy.com? When you click cancel booking it should be completing the task, we're sorry if the booking was still confirmed.

Mellyangel

Charged for cleaning my own house

Initially the first 2 people who cleaned my home were pretty good. However, during the last month, I have had three incidents where I was charged but my house was not cleaned appropriately. One time the person became suddenly ill, but I was charged anyway. I had to contact handy to get a refund. They did respond immediately and I was issued a refund within 3 days. Another time, the person arrived and left a full hour early and I still had to dust and do other cleanings because it was incomplete. Today, the person allegedly showed up about 45 minutes early. They claimed there was no one home- in reality there was someone home to open the door. I am now being told that “as per policy” they can only refund half of my fee because the person set aside time to clean my home. So I should pay you for not cleaning my house, for stating that you arrived when it is absolutely impossible that occurred because there was someone home?! I am thoroughly disappointed and disgusted- basically I just paid someone so that I can come home after a long week at work and clean my own home. And I signed a 3 month contract so now I can’t cancel u til the 3 months are up. I cannot wait until
They are done because I am
Absolutely done with this! This is the second time that I have tried handy and had challenges. Absolutely do not use them!

Developer Response

We will do our best to turn this around for you and create more experiences like your first 2 cleanings.

NRVU

Terrible app

I’ve had issues with this service since I signed up. The only reason I’ve stuck with it as long as I have is because I found a great cleaner through it - before finding her, I kept dealing with cleaners canceling on me the morning of scheduled cleanings. This happened the first two times I tried to use the app, and the customer service I received was extremely disappointing. Since then I’ve had issues scheduling specific cleaners (the calendar feature in the app is extremely confusing), and when you do schedule a specific cleaner based on reviews, it’s often switched to a different cleaner without notifying you of any changes. This just happened to me and the new cleaner assigned to my scheduled cleaning says she has 4.5 stars, but when you click her name it says “no reviews yet”. So you switched my cleaner to someone who has no reviews, without notifying me? Really bad experience.

**Received a ridiculous response from a developer regarding the above review - saying “Some pros are new and even though they don't have a rating yet it doesn't mean they aren't good at what they do."

First of all, this is a service I pay for - I should be notified when the cleaner I’ve selected has been changed. Full stop. Secondly, how can a pro have 4.5 stars if they haven’t been reviewed? Is this a bug, or is the app intentionally misleading its users?

Developer Response

Pros are contracted to work on the Handy app which means we have to work with the schedules they provide to us. We will do our best to match you with your preferred pro but if their schedule changes we're committed to finding another person available to work the job at the time you requested. Some pros are new and even though they don't have a rating yet it doesn't mean they aren't good at what they do.

Information

Seller
Handybook, Inc.
Size
114.3 MB
Category
Lifestyle
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2018 Handy Technologies, Inc
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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