Manage your Hanover or Citizens personal lines account from the palm of your hand. With Hanover Mobile, you can view important policy information, pay your bill, view your auto ID cards, access roadside assistance, and much more. Just sign in with your My Hanover Policy account, or create a new account directly within the app.

With Hanover Mobile, you'll have access to:

Policy information
• View your policy number, policy period, deductible, and more
• See your full policy, so you know just what is covered
• View your Auto ID card instantly

• View the amount due for each of your policies
• Easily pay your bill within the app

Claims and roadside support
• File an auto or home claim
• File a glass claim and schedule service directly with Safelite
• View all information on recent claims
• Quickly call roadside assistance and view the services provided

Contact information
• Get in touch with your insurance agent by phone or email
• Call our customer service representatives 24/7

Easily manage your account
• Log in with Touch ID or Face ID
• Update your profile and contact info
• Enroll in paperless settings for policy documents

…and much more.

We would love to hear from you. If you have feedback, questions, or suggestions for the app, please email us at If you need help with a policy or a claim, please contact your independent agent or call 800-853-7536.

All use of the Hanover Mobile app is subject to the Hanover End User License Agreement.

What’s New

Version 1.7

- Functionality enhancements
- Simplified screen display for Auto ID card and Roadside assistance

Ratings and Reviews

3.6 out of 5
14 Ratings
14 Ratings
Dudeitsjoey ,

App has little bugs that need fixing

The app is easy to navigate but few things wrong. The app overlaps the iPhone X display. Also when you look at your insurance card, I have multiple names and cars on the insurance when I click on any car, it just shows the first persons name. That should get fixed, should have each car registered to the actual driver. Or at least all names.

myvon ,

Good mobile app and functionality

Nice app. Very impressive font selection. Easy on eyes. I can view all my policy details, pay bills, all related contact info for hanover, agents. Good information for roadside assistance too.

But the app currently lacking Claims though. Hope Hanover will add this in future.

jjp78964 ,

Works as intended

Was able to pay bill and view policy details. Exactly what I need it to do. Very intuitive.


The Hanover Insurance Company
11.7 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© The Hanover Insurance Group


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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