HauteLook | Nordstrom Rack
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The reimagined HauteLook App for iPhone and iPad, now including Nordstrom Rack!
We’ve redesigned our app to give you even more of what you love: style and savings. Shop HauteLook’s exclusive, limited-time sale events at prices up to 75% off, plus Nordstrom Rack’s amazing catalog of the hottest brands—all from a single app. It’s twice the style and double the fun!
* 2 Stores, 1 Cart: Shop the best of HauteLook and Nordstrom Rack using one shared account.
* Easy Checkout: One simple checkout makes it effortless to shop and buy.
* Store Locator: Find your nearest Nordstrom Rack location and see what’s in store.
Enjoy free shipping on orders over $100 and easy 90-day returns by mail or to any Nordstrom Rack store. Download the app now!
At HauteLook, every day is a new discovery. We’re your destination for limited-time daily sale events featuring the top brands in women’s and men’s fashion and accessories, beauty, kids’ apparel and toys, and home décor. The best part? It’s all up to 75% off. New events start every morning at 8AM Pacific. Join for free today and let the savings begin!
What's New in Version 4.3.1
Our latest Scan & Shop feature allows you to scan any product tag in the store, and order it straight from the app. It’s perfect for when you need a different size/color, want items shipped straight to your home, or need to buy holiday gifts and send out directly to friends & family. Visit any Nordstrom Rack store, and start scanning & shopping all you want!
Great app, poor customer service
I've bought from Hautelook for quite sometime, but just recently downloaded the app. I love getting the notifications of starting events. Hautelook always has great brands at great discounted prices. I also love learning about brands I've never heard of before. I discovered my new favorite makeup & skincare line, Mirenesse, on Hautelook. I'm giving it 4 stars, because for the most part I've had nothing but positive experiences with the app & Hautelook in general, but their customer service isn't the best. Be aware that most items ordered are shipped from the brand to Hautelook then to you AFTER the event ends. Events usually last around 5 days, so it definitely takes a long time to get your order. Not all items have to go through this process, but most do. If it's a brand/item that Hautelook already has in stock, then it'll usually ship out after 4 or 5 days. Also be aware that although it says "free shipping on orders over $100", that's not always the case. There are a few exceptions, so be sure to read the fine print. I guess I can't complain too much about it though, because the discounted prices are great, they offer a huge range of items & have some really high end brand events. There's not a Rack anywhere close to where I live, so I'm thankful for the website & app. All in all, Hautelook has done a great job with their app & I always look forward to their new events.
Never Again. Complete Morons Running the Place
I bought expensive artwork for my home and they sent me the wrong piece entirely. I called them and asked how they didn't realize it was the complete wrong item. I was told, a.) they have no way of knowing what they send out of their warehouse if it's labeled incorrectly and, b.) sorry, we don't have any more left of the one you ordered. The rep then just sat on the phone in silence and didn't offer a refund, gift card or anything! I was basically just STUCK with the wrong artwork that THEY sent me in the first place! How does one run a business like that?
My few other (prior) purchases from them have been either just okay, poor quality, or I've been accidentally overcharged by a lot and it's taken a TON of time waiting on hold for a supervisor just because their customer service reps are either incompetent or powerless to do even the most basic of tasks, like refund money to the credit card on file.
The common theme is that regardless of the deals you get or the brand names they carry, you better be willing to pay immediately for your order and wait at least 3 weeks to receive your merchandise every single time, then jump through numerous hoops if you encounter a problem.
So not worth it.
Temptation in an app!
I love the HauteLook business model and I especially love this app (so much so that I occasionally take it off my phone when I don't want to be tempted)! I am not a mall shopper or even a department store shopper. I don't like running errands, and "sensory overload" wears me out. The HauteLook app allows me to see beautiful merchandise at great prices. Exceptionally well organized and categorized. Excellent customer service. Stuff you don't see everywhere, and you'll get compliments on your great taste!