HauteLook | Nordstrom Rack
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The reimagined HauteLook App for iPhone and iPad, now including Nordstrom Rack!
We’ve redesigned our app to give you even more of what you love: style and savings. Shop HauteLook’s exclusive, limited-time sale events at prices up to 75% off, plus Nordstrom Rack’s amazing catalog of the hottest brands—all from a single app. It’s twice the style and double the fun!
* 2 Stores, 1 Cart: Shop the best of HauteLook and Nordstrom Rack using one shared account.
* Easy Checkout: One simple checkout makes it effortless to shop and buy.
* Store Locator: Find your nearest Nordstrom Rack location and see what’s in store.
Enjoy free shipping on orders over $100 and easy 90-day returns by mail or to any Nordstrom Rack store. Download the app now!
At HauteLook, every day is a new discovery. We’re your destination for limited-time daily sale events featuring the top brands in women’s and men’s fashion and accessories, beauty, kids’ apparel and toys, and home décor. The best part? It’s all up to 75% off. New events start every morning at 8AM Pacific. Join for free today and let the savings begin!
What's New in Version 3.6.4
* Bug fixes and improvements
Love the app!!
When it comes down to individual items, no one can really say anything negative - those comments have to do with the brand and shopping online to begin with! The app is just a medium.
I love the array of designer pieces offered - from clothes to art.
Nothing but love for customer service.
The only "cons" really are delivery times and people who must have the time to stalk this app. If you don't stake out an event - beware. Especially with big name designers, within 30 minutes, everything you really want might be sold out in your size, on hold, or sold out completely. That is really just for the big names and events that have been going on for along time!
I wish items could be in carts longer, too. I'm still not over a ring I "lost" which was my fault because of the cart time limit.
I wish there was a happy medium. The solution is out there and would make the app so much better!
'Til then, and until delivery times are straightened out (or we're simply told/emailed upfront about delays), this incredible app gets - a close to perfect - 4 stars from me!
Awful customer service
As much as I love Nordstrom rack I would never recommend this app to my friends or family. Nordstrom rack/hautelook has the worst customer service I have ever encountered. Pictures of merchandise for sale often is misrepresented. I've bought several items that I've had to return because they looked nothing like their picture. My latest return to a Nordstrom rack store the employee assisting in my return even commented on how the handbag I was returning looked nothing like the picture. Trying to get ahold of customer service on the phone sometimes takes 200 minutes. I've sent customer service emails before and not even received a single reply. Besides the fact that it takes weeks for them to even ship your order.
Extraordinary Customer Service
I recently ordered and received a pair of Aquatalia oxfords. A stunning suede shoe, but it was a 1/2 size too small. I went to return it at a Nordstrom Rack store nearby. The total return price was loaded back on the gift card I used to by the smallish oxfords by an employee who really knew her system vs. Hautelook. I then reorder the last chukka boot version in a new size and I couldn't be more impressed with the ease of this return and purchase.