The HealthEquity mobile app is a convenient and powerful tool that gives you on-the-go access to your health accounts.
· On-the-go access and history: Access all account types wherever you go.
· Photo documentation: Take a photo with your device to initiate claims and payments.
· Ability to send payments & reimbursements: Send payments to providers or reimburse yourself for out-of-pocket expenses directly from your account.
· Ability to manage debit card transactions: Link your debit card transactions to claims and documentation.
· Claims initiation and status viewing: View the status of claims as well as link payments and documentation to claims.
· Notifications: Receive alerts when your HealthEquity card is used.
· Document management is now easier than ever! We’ve made significant improvements to the document upload process to simplify adding and attaching receipts and other documentation.
· Fixed an error causing documents to be added to the document library twice.
· Fixed an error causing the titles of push notifications to display outside of your device’s viewing area.
Ratings and Reviews
Worse than a virus
At least with a virus, you know that they're out to get you. This one poses is being an app to help you. After all, this is my money that I'm just trying to get back.
The issue in the current version is that the account that I am asking them to do the electronic deposit into, has disappeared. When I push the button for the drop down for the account name, it mysteriously has disappeared, although I have not changed banks. I then go to edit and re-enter, laboriously, routing and account numbers. Parenthetically, it takes me to the alpha numeric keyboard screen, rather than a numerical only screen, which would be much more convenient for entering all digit injuries. It's merely a minor nuance. After entering the 10 digits of routing and 13 digits of the account #, I hit save. But the account, just entered, still doesn't show up. I went through the drill a second time, just to poke myself in the eye with a stick one more time, and it failed again.
My Human Resources department should not abuse us with this company; there are companies out there who don't beta test on their customers, but actually release a finished product.
Since you don't have a choice, stick with the web app; it works passably well. The mobile app is like stepping on poo at the dog park.
Pain in the Rear
Edit: I seriously understated the ineptitude, ease, and effectiveness of this app in my first review. This is without question not only the worst app I have ever worked with, it is a monumental waste of time, effort, and concentration. No PDF support, little to no instruction, very NON-intuitive interface, and nothing but “We’re sorry you don’t like our app” response from Support. The time to process documentation including bills, claims, and requests from all parties is difficult enough to deal with, let alone the totally unfriendly processes and functionality of this app that compounds the issue. Using a health spending account for MY money and MY health expenses should NOT be this difficult. I am convinced it is a means to keep delaying and denying in order to KEEP MY MONEY and then blame me for failure to comply with the company’s Catch 22 nonsense of continuous delay and diversion.
This is one of the worst apps I am FORCED to deal with. It does not remember credentials, takes too long to process, and updates wipe out info that has to be re-entered. Both the HealthEquity service and its app are a worse pain than what I have to see the Doctor for. I want MY money from my health spending accounts. HealthEquity makes you work EXTRA hard to get it. Horrible service, BAD App!
I use this app (and the financial institution behind it) because it’s an employer benefit (that makes sense). They must be an insurance company at heart because their default behavior has always been 1) you give us money, 2) we provide you the perception we’re a “good” fiduciary (ie, money will be there when you want it back), 3) when you ask for it back they put up a fight (small fight but fight). It SHOULD NOT BE THIS WAY!
The app adds a nice twist. It’s just a disjointed web app wrapped in an iOS shell. It keeps loosing and/or failing to service data (though not terminally so thus far, thank God). The app “smells” (to this sw eng) like it was written by well intentioned fools. Loss of data (even the smallest forms) is NEVER a good indication of quality. You’d think a bank would a) give a s#it and b) employ devs that have a clue. This app indicates otherwise.
I still recommend its use (what choice do you have?) but if an HSA offering was available from a more competent provider I’d recommend turning that way...
With Family Sharing set up, up to six family members can use this app.