Description

HID Mobile Access® merges security with convenience by enabling a smartphone or other mobile device to securely open a door or gate.
If you would like to start using HID Mobile Access® in your organization please visit http://www.hidglobal.com/services/mobile-access to learn more about the service and compatible readers. The App will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs.
To improve the door opening experience, we detect readers when the app is not open. Location Services is used exclusively for this purpose. Continued use of location services in the background can dramatically decrease battery life.

What’s New

Version 3.3.0

Below Enhancements are available :

HID Mobile Access App 3.3.0 is integrated with HID Origo SDK 1.2.0 and the events are logged to Mix panel through HID Origo SDK 1.2.0.

Ratings and Reviews

1.7 out of 5
43 Ratings
43 Ratings
B.S.B.. ,

Would be great if reliable

The idea behind this app is wonderful. However, to really be useful it needs to “just work.” This app, well, doesn’t. I can think of exactly one time it unlocked a door the first time I held my phone up to a reader. Beyond that, I find myself consistently standing at the door, failing to unlock it with the phone three or four times, and reaching into my bag for my card—which works like the phone should. For as inconsistent and unreliable as the phone seems to be, the watch app and lock screen widget are worse.

To be fair, the phone app does seem to be more reliable when open and running but allegedly that shouldn’t be a requirement.

We installed new card readers in part to support unlocking through smartphones, and have a waiting list of users asking to have their devices enrolled for this function. I’m “lucky” enough to be one of our testers but, as the IT leader who is sure to have the flakiness of this system pinned on their group, don’t think I’ll be rolling it out to our users any time soon.

Subcomandante ,

Awesome. If only it was reliable.

I’ve been dreaming of not carrying my badge everywhere and Jan g my watch instead for a long time. This app enables that which is amazing.

Too bad the app isn’t reliable. The settings are inscrutable, and for an incredibly simply app they managed to create a confusing UI. Half the time it doesn’t work. Every now and then the app goes crazy as soon as I enter my building, sending notifications every 3 seconds which only stops when I force quit.

In other words: too useful to not use but there’s soooo much to fix.

hello.hudson ,

Unreliable

Holding my phone up to the door causes Apple Pay to open, then when I open the HID app, Apple Pay pops up again, then maybe it will unlock when I dismiss Apple Pay a second time. It’s a whole rigamarole every time I need to get into the apartment building. Not to mention this involves digging through my stuff to find my phone, having to take off my gloves to unlock the phone to open the app, etc etc. Super fun especially in winter, coming back from the grocery store etc. My kid has a fob, it works great.

Information

Seller
HID Global Corporation
Size
63.2 MB
Category
Business
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, German, Italian, Portuguese, Simplified Chinese, Spanish

Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2014-2017 HID Global Corporation / ASSA ABLOY AB.
All rights reserved.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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