Hilton Grand Vacations 4+

We had not been back to this property in more than a decade. What a pleasant surprise! Check in was a bit hectic; but once I got to the front desk customer service representative, it was smooth sailing from there. Verene was courteous, apologetic for the (20 min) wait and handled my reservation with the utmost professionalism. Our room was in the more quiet (Warwick) section of the property. Perfect for us seniors who just wanted to ‘chill’. At the owners meeting on Tuesday morning, I met Mike Nyffeler and had a very nice talk with him about this Seaworld property. Mike introduced me to Tatsiana, who was able to help me tremendously with my special room accommodations. The housekeeping staff member, Vilma, did an EXCELLENT cleaning job of our beautiful suite! We searched her out to let her know how much we appreciated her work. Our building and surrounding area was always kept clean. All the staff was friendly and accommodating. I can’t wait to have our grandkids enjoy this well appointed HGVC at Seaworld. Definitely will return in the spring.

This app needs to be optimized for iOS and iPadOS. It’s so slow just to log in and load the first page. you can’t even switch to different apps while it’s loading you have to stay on that screen the entire time for it to load… same as when you search for locations, it loads so long and you can’t switch apps while it’s doing it. It should be able to load in the background. This app should be on par if not better than the Hilton honors app when they have way more of an inventory of rooms to search through on that app. Any other app even from your competitors is faster an optimized. Also there needs to be a calendar view just like the full desktop web browser does it’s so hard to see what is available because you have to keep switching back and forth and each time it’s slow to load. The calendar view is great because you can see multiple timeshares and days available at a glance. I’ve been sending emails and mentioning it on the phone for these updates since last year and no updates from this app since 11 months ago that optimized. It’s like you guys forgot this app. Even some of your own employees recommend not to use the app which says a lot. As owners we should have at least a seamless experience when trying to book on this app. Please fix this ASAP.

The service was great regarding our requests. We loved that we could get more supplies as needed which was extremely helpful. Housekeeping was very prompt and friendly. We were able to do a late checkout and they helped get the luggage to the place to hold it until we departed. Great job.
The kitchen supplies need updating. We mostly ate in our room and the fry pan was not flat and the cook sheet didn’t have sides which was needed to fry our bacon in the oven. I’m guessing many people don’t cook when on vacation but we love to save money so that we can use it more on the many experiences we can enjoy on the lovely island.
Also was pretty frustrated with the cost of parking on site and wondering if this could be reviewed. When talking to the Hilton staff prior to our vacation we were told it might be $33/ day. It was very disappointing to learn it was $52 instead.
We heard that in the next year they have plans to update Lagoon towers and that is why we have decided to remain on that location. We are hoping this is accurate information as we love Oahu for all of the multiple opportunities it offers.