Travel is easy with Hilton Honors.
Book any of Hilton’s over 5300 hotels and resorts in the app, and you’ll get our lowest price. No hidden fees. There are even special offers to save more.
Check in with the app from anywhere, and you’ll get to pick your own room, with street maps to help you find the perfect view.
Order comforts like food, drinks, or more pillows, and they’ll be waiting in your room when you arrive. Need something once you’re there? Text with real hotel staff straight from the app.
The Hilton Honors app can even be your room key – Digital Key works at more than 3600 of our hotels and resorts.
Manage your Hilton Honors account in the app. See how many points you’ve earned, see your progress towards your next status, and figure out the best way to use them. Members can even sign in with Touch ID and Face ID to keep their accounts secure.
Not a Hilton Honors member? There’s no easier way to join, and your benefits start instantly.
Best of all, most of our features are available for all of our hotels across all of our world-class brands: Hilton Hotels & Resorts, Waldorf Astoria™ Hotels & Resorts, Conrad® Hotels & Resorts, Canopy by Hilton, Curio – A Collection by Hilton™, DoubleTree by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn™, Hampton Inn by Hilton™, Tru by Hilton™, Tapestry Collection™, Home2 Suites by Hilton™, and Hilton Grand Vacations™.
Every update makes the Hilton Honors app your most vital travel companion. With this update, you’ll get a faster, smoother experience than ever, thanks to our team’s behind-the-scenes work.
Ratings and Reviews
Handicapped Early Check-In
We usually always stay in Hilton Properties when we travel for business and we travel enough to be Diamond customers. The Mobility Accessibility is nearly always perfect. My problem is that we cannot afford ourselves of the early check-in, because when I do, your app puts us in a standard room, which is totally incorrect. I had a circumstance when I did early check in and when we arrived, all of the handicapped rooms were taken! But, that was not the case when I made the reservation.
The other problem is that rooms are not always identified appropriately in the system. If I book a room called hearing/mobility accessibility I would expect it to be both hearing AND mobility accessible. However, that is not always the case. Sometimes this is only a hearing accessible room. Your rooms need to be clearly identified and your hotel systems and the staff need to be able to easily understand the difference.
As long as I am reviewing, I also want to mention, and to me probably the most important, Hilton and really all hotels, need to consider designing new hotels with all mobility accessible rooms on the ground floor. Being close to an elevator is absolutely no help in a fire. Having to wait for help could be the difference between life and death for someone unable to walk down stairs. While not expecting this request to be something retrofitted, it should be a consideration in future design. Thank you!
Recent adverse changes
Lately at some hotels when I check in, the current stay actually disappears entirely from the app, it has happened to me several times now. This did not used to occur. The digital key will remain but I can no longer see the details of my reservation, message the hotel, or otherwise use anything but the digital key. In my current stay, this got much worse, as not only did it disappear, but the hotel then somehow could not see my reservation or that I had checked in at all resulting in multiple calls to the room demanding to know who we were and in someone speaking unpleasantly to my wife and telling her with a tone that we were not supposed to be there (keeping in mind we had checked in with digital key, my card had been charged, etc.), and this morning somehow in a new reservation being created and being charged again and at a rate nearly double the rate on my reservation, which I then had to go correct. (And I now have two new stays with nonsensical data for the hotel showing up, perhaps created by the hotel or perhaps whatever phantoms are causing this.) Will I get proper credit for the stay? Color me doubtful. Will I be double charged? Seems not unlikely.
I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience.
— Diamond guy who is becoming afraid to use the app at all
Developer Response ,
We are so sorry for any inconvenience this may have caused. We are working through the challenges with Digital Key to make sure it works every time. Please email your Hilton Honors ID, issue, and iPhone model to email@example.com, and we will be happy to look into it.
Makes life easier while working on the road !
This app along with any smart phone will make your life easier ! After putting in my info and card numbers, it's saved securely into the system . So I don't have to do it each time I book a room ! After making your reservation, all you will need is your ID & card when checking into front desk . A quick scan of both and your off to your room with in minutes! If your like me & work out of town a lot , I suggest you join their honor system . You get points for each night you spend and they add up QUICK ! With in my 4th stay I was a Diamond member. As a Diamond member the extras never end ! I get a free bottle of water , sometimes even a small snack each time I check in . There is even special parking privileges that come along with being a diamond member. While the Company I work for pays for the room , I save the points for when I take the family on vacation! This last time I stayed 1 weekend Friday night - Monday morning for free ! All it cost was a few honor points ..
You can't go wrong with this app , bottom line !!
- Hilton Worldwide, Inc.
- 334.1 MB
Requires iOS 10.2 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- ©2016 Hilton Worldwide. All Rights Reserved
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