HMSA’s Online Care virtual doctor app connects you to the best doctors on demand, from anywhere in Hawaii. There's no need to make a doctor appointment - download the app and get real-time virtual care from a doctor, pediatrician, or therapist on your mobile phone. Online doctors are available 24/7, 365 days a year, and you can make an appointment with a therapist of your choice. It’s easy, secure and affordable.

Have a question to ask a doctor, pediatrician or psychologist? Get the care and treatment you need urgently - typical issues include:
• Diabetes and hypertension
• Bladder and urinary concerns
• Cold and flu symptoms
• Skin Conditions
• Headache, fever, ear pain
• Bronchitis
• Medication management
• Depression and anxiety disorder

Just choose the type of visit you are looking for and select a provider. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate. Our doctors care about helping you feel well! Get the #1 medical app in Hawaii now!

Now integrated with Apple’s Health app, you can share your health information with the doctor during your Online Care visit such as your heart rate, blood pressure, temperature, blood glucose, weight, nutritional information, and respiratory rate.

What's New

Version 10.4.115

We continue to improve the patient experience with these new features:

• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.

Ratings and Reviews

4.6 out of 5
61 Ratings
61 Ratings

I I have more access to specialists despite geographic isolation

Maryruth in Hilo

HMSA Online allows me to connect with and keep appointments with professionals during the times that work for me, and from the convenience of my own space (wherever I happen to be in the islands, as long as my hotspot is working or I otherwise have internet. I really appreciate the flexibility this APP affords. Yes, there are some glitches in the system that sometimes interrupt the feed or drop the call, but the system often reconnects me by itself. And if that doesn’t happen, my provider simply sends me a new invitation for "60 seconds from now" and we reconnect by stating another session (but still billed as one session, I'm not asked for another copay.)

I really appreciate the ability to schedule with whom I want, whether or not they and/or I happen to be on the Big Island on any particular day. As long as the provider is licensed in Hawaii (and and providing services thru HMSA Online,) I can have an appointment with them without actually leaving home (or flying to another island) to go to their office. It saves us both time, saves me money, and gives me much more access (and to different specialists) than I would normally have living on the Big Island.

Cannot Contact Doctor


I’ve only used this app once and was already let down. I called in and spoke to a doctor. Over the phone he prescribed me Amoxicillin and ear drops (on the form that was written during the visit, Amoxicillin is listed). I gave him the pharmacy and everything, but when I called in to the pharmacy to switch the pickup location, they said that the Amoxicillin was never sent in. HMSA Customer Service is unavailable, I cannot send a message to the doctor because he is not listed in my contacts on the app even though I just spoke to him yesterday, the doctor is in California so they aren’t answering either. I’m sitting here with my symptoms getting worse trying to figure out where my antibiotics are and no one can even help me.

Works great! Doctors are awesome!


They’ve made a ton of improvements with the video. I was sick with the flu and was able to see a doctor within a few minutes without having to drag myself out of bed. The doc sent my prescription to my pharmacy and my spouse was able to pick it up. I also got a sick note for work. The entire thing took less than 10 minutes and I didn’t have to go to the ER. Also, my visit was free with my HMSA plan.


Hawaii Medical Service Association
143.7 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Spanish
Age Rating
Rated 4+
©2016 American Well. All Rights Reserved.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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