HomeAdvisor Pros: Never miss a lead! With the HomeAdvisor Pro App, you’ll get push notifications for new leads and all the tools you need to manage projects from start to finish directly from the field. Connect with customers via one-touch call, text and email features; request customer reviews to build your reputation; and manage your lead flow to get leads exactly where and when you want them. Plus, streamline administrative functions from project notes to billing processes — and even get directions to your next appointment.
- Get new lead notifications
- Call, text, and email potential customers
- Map driving directions to appointments
- Keep notes on every lead
- View your lead history
- Manage your lead flow
- View your account and billing info
- Request reviews from customers
- View and comment on customer reviews
- Sync Instant Booking with your preferred scheduling app
We are continuously working to improve our app with new features and performance improvements. Make sure you have automatic updates turned on to stay up to date.
Ratings and Reviews
Needs to improve
HomeAdvisor started off good with giving leads and giving credit for customers that never answered. After a couple month with HomeAdvisor I started to notice they stopped giving credit where credit should be given... We have had multiple leads that NEVER answered their or returned our call. Also had customers who scheduled themselves for service and when we call to confirm appointments they wanted to know what was wrong or why their door failed without us going out to see. When we will tell customers have to see the door first they respond with “okay, I’ll call you back” and they instead cancel. When I bring up my concerns to HomeAdvisor they respond with “We don’t give credits for customers not answering or not returning calls”. They also do not give credit for customers who schedule a visit but then later on cancel. Some leads can be $13 for standard leads or $20 for a customer scheduling themselves. I see now how HomeAdvisor makes their money... I’ve talked to multiple door companies who also think HomeAdvisor needs to give credit where credit is due but HomeAdvisor will NEVER do that because they are not interested in helping contractors, they want to make money for themselves PERIOD. This is my reason for giving them a 2 star rating.
I am overall pretty happy with the service but a couple things are irritating. One is when I've talked to a contact who is looking for something different than what I'm profiled to do (or the phone number is disconnected) and they don't give a credit about 20-30% of the time. 2 is I have a lot of reviews from non Home Advisor clients that never get posted. I've talked to them and they tell me they have several "awaiting confirmation from the client". I've talked to a lot of the clients that say they've never heard from Home Advisor to confirm the review. Frustrating as I do a lot of non Home Advisor jobs and those reviews never seem to get posted even though Home Advisor gives me a link to get the reviews. Finally, even though I have a territory that's a 50 mile radius, I seem to get jobs that would be over a hundred mile trip one way. Not an easy way to set up my own coverage area that I can see.
It is over all helping growing my business but you have to be on top of it to limit your spending due to way too many bad leads that is now difficult to get credit especially if yo do not call. Filling out a request credit on line is a total waste of your time. They are also not making things always user friendly so they make more money, as an example there apps used to be very good and now it is the most unfriendly apps I have on my phone. I do not believe that whoever is in charge of making this app is so dumb, I actually think he is very smart and make them lots of money with the way it is. As an example if you want to stop your leads with your phone you have to call, that is unacceptable, I have complained about it and nothing has change. We are busy and worked on noisy places.
Over all if you manage home advisor well you will make money but it is design by them for them so you need to understand your place within that concept.
With Family Sharing set up, up to six family members can use this app.