HotelTonight - Great Deals on Last Minute Hotels
By Hotel Tonight Inc
Open iTunes to buy and download apps.
Book last minute hotel deals up to a week in advance!
HotelTonight makes it *incredibly* easy & quick to find a great deal at a great hotel. Three taps, one swipe, you’re booked! We’ve been downloaded over 14 million times (thanks, you guys!) and work with over 15K awesome hotels in 35 countries across the globe (we only partner with hotels where we’d wanna stay, too).
Here’s the deal:
* Amazing last minute deals
* Book up to a week in advance
* Top rated hotels you’ll love
* Seamless booking in 10 seconds flat
* Search by city, attractions, nearby hotels or within map area
* Ratings & reviews from fellow bookers
* Access to Aces, our in-app concierge
* Exclusive location-based discounts (GeoRates) save you even more!
* Add Favorite hotels and see whenever they’re available
* 24/7 customer support
People are talking:
“My fav travel app.” - Samantha Brown, Travel Channel Host
“HotelTonight has been hugely successful.“ - Olivia Sterns, The Today Show
“I love saving on last minute bookings using the HotelTonight app.” - The Points Guy
“Book the destination of your choice and enjoy your time there – without breaking the bank.” - Oprah Magazine
“Delete all your other hotel apps.” - App Store reviewer sdraymonds
***Got feedback? We’re all ears. Hit us up at: email@example.com
* Instagram: @HotelTonight
* Snapchat: @HotelTonight
* Twitter: @HotelTonight
* Facebook: facebook.com/HotelTonight
What's New in Version 10.0
Here's what's new:
• Did some tightening up to make things run faster
• Pumpkin spice hotel deals! (in your dreams)
• Got feedback for us? Send it our way at firstname.lastname@example.org
Waste of time
I booked a hotel at Myrtle Beach using this app. We drove three hours, got to the beach... Check in time was 4pm but we arrived around 5. As I was in line to check in, I received an email from Hotel Tonight explaining that they were so sorry but the hotel had an inventory issue and that my reservation basically no longer existed... I called the customer service number and was told that it would take 5-7 days for a refund to process but that they could credit my money back to my account immediately so I could book with another hotel on the app... Every single hotel on the app that stated rooms were available were actually booked when I called the hotel itself to make sure. The app is not a reliable source for availability because it doesn't update fast enough. I called the customer service number back and I requested a refund. I was not offered any additional compensation which I felt was unfair for the amount of time we wasted. There was a bike fest that weekend apparently so I couldn't find any hotels with vacancies. After a few hours of searching I had no choice but to drive all the way back that same day. It was a very disappointing experience and I will not be using this app again.
Took our money, lied
We booked a room the day of and got a flat tire along the way and were stuck, thereby rendering us unable to get to the hotel that we booked. When we contacted Hotel Tonight's customer service they told us they were unable to cancel the room, but when we contacted the hotel itself they told us that not only had they already canceled the room as told the app, but they issued Hotel Tonight a refund. We contacted Hotel Tonight again and were essentially told that we could not be given a refund because their customer service was so good. I'd consider being on the side of the road for 6 hours an emergency worthy of getting our money back, especially when it had been issued back to them. We were lied to by the representative and our money was taken for a service we never even used, and on top of that their customer service is passive aggressive and the most frustrating I've ever dealt with. I don't know who works there but they don't value their customers in the slightest. Use as a tool to see nearby hotels at most, but do not book through them.
Hotel Shell Game Switch
I had used the app prior without incident so I was shocked when the chat representative, Sloan, refused to refund my payment. I selected a hotel and as I booked the reservation the app malfunctioned and told me to call customer service. Then shortly thereafter I received a confirmation email for another, more expensive, hotel in the area.
I had to request the customer service phone number to speak to someone through the chat representative, Sloan. This was because she was personally completely and intentionally unhelpful, obtuse, and stoic during our exchange. Keep in mind that the number was not provided when I was told by the app to contact customer service earlier.
When I called customer service, I was told that there was no manger available who could cancel the reservation. At least this representative was friendly and actually listened to the issue. However, he was not helpful. The representative said that he would contact us if he could find a manager to cancel the reservation.
We had to call Marriott directly to cancel the reservation which they did promptly while providing the excellent customer service I expected but never received from hotel tonight.
Use this app at your own risk. There is no telling where you may end up staying or what you may end up paying. I can only guarantee that what you end up paying will be more than you bargained for in money, time, and frustration.
- Category: Travel
- Updated: Sep 19, 2016
- Version: 10.0
- Size: 58.9 MB
- Apple Watch: Yes
- Languages: English, French, German, Italian, Russian, Spanish
- Seller: Hotel Tonight Inc
- © Copyright 2016 Hotel Tonight, Inc.
Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.