By HP Inc.
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The HP SureSupply mobile app allows you to monitor ink and toner levels and receive alerts when they are low [1, 2]. Conveniently order replacement cartridges and have them shipped directly to you from HP or other trusted online stores .
• Check cartridge levels and receive real-time alerts when cartridges are low 
• Easily find the right cartridges for your HP printer
• View pricing and purchase cartridges directly from HP or trusted HP online stores 
• Add your printer and set your cartridge preferences for faster purchasing next time
• Ensure you are buying original HP cartridges with the ‘Verify’ feature by scanning the security label on cartridge packaging 
• Receive relevant updates, rewards and special offers regarding your HP printer in Message Center 
 Requires an Internet connection to an HP web-enabled or networked printer and mobile device. Airprint and other device/printer connections may require wireless access point. Separately purchased data plans and service agreements may apply. Wireless performance is dependent upon physical environment and distance from access point. Wireless operations are compatible with 2.4 GHz routers only
 Mobile device and printer must be connected to the same network to access approximate cartridge levels. iOS devices must have app open to receive alerts.
 Retailer availability and participation may vary by country.
 The HP Mobile Authentication program is available only with security labels that feature the QR code on the package. This code may also be scanned with most standard QR code readers. Security labels may not be available on all cartridges or countries.
 Offers may not be available in every country.
What's New in Version 5.1.1
- Bug fixes
App is useful when it works. Seems to have a mind of its own and sometimes fails to find HP printers installed on my home network. A work-around is to sign out of the app and then sign back in.
Advantage of the app is that you can check ink levels on the HP printers on the network. Easy. If you want to order cartridges direct from HP the app makes it easy too. Any current discounts/sales on the low ink is also identified. Price of ink is still outrageous, but competitive to other sellers of the OEM ink. HP direct ink ordering thru this app also gives you the option of getting the ink shipped OVERNIGHT at no additional cost (I guess they figured that they screwed you oncehe on the price of the ink, so they ship overnight at no charge).
I don't get why other reviewers are so negative on this app. It really is nice when it works and keeps you apprised of discounts and sale pricing on ink for your printers.
The one thing that works is the "low ink" messages. The horrible thing is the fact that you can't order anything using the app. It's useless and a waste of space on my phone. Why make it available if it's not going to work? I tried multiple times on multiple days. The app is garbage.
Totally Useless App!
Dear HP, have you even tested this app before making it available to the public? I can't find one thing within the app that works correctly. It doesn't scan ink cartridges, it doesn't get me in touch with customer support, it does absolutely nothing. Come on guys, get with the program!!
- Category: Utilities
- Updated: Aug 05, 2015
- Version: 5.1.1
- Size: 16.2 MB
- Language: English
- Seller: HP Inc.
- © 2014 Hewlett-Packard Development Company, L.P.
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.