Screenshots

Description

Printing your favorite social media photos has never been easier. Connect your social media accounts to HP Sprocket App and instantly turn any of those photos into colorful prints. Customize your photos before you print with the HP Sprocket App. Text, borders, emojis, and more add a pop of personality for snapshots and stickers that are totally and uniquely you. This app paired with the HP Sprocket printer enables you print wherever you go. It easily fits into any bag, so you can create 2x3-inch stickable snapshots whenever the moment strikes.

What's New

Version 2.54.0

What a beautiful fall! It is an explosion of colors on the fall leaves. Have you taken any rad pictures of the changing colors? This update gives us a new way to setup and get started with your new sprocket. We have continued to work on brushing back the gremlins that came with our new features they are all jacked up on pumpkin spice lattes, which makes them tricky.”

Ratings and Reviews

3.1 out of 5
538 Ratings
538 Ratings
Clarisa3

It isn’t working!

When I first bought it, the pictures were a bit blurry and the color isn’t like the picture on my iPhone. Then I updated the firmware software; but it isn’t working. My phone is updated, my sprocket 2 in 1 is updated. So I don’t understand why it isn’t working find? I connected customers services and they can’t help you. Which made me think “why have customer service if your not going to help the customer out?” I want to return mine but I do LIKE it a lot. I love the small pictures; which is the reason why I got it. I just only wish they can resend the firmware software and make it better? Or at least have the time to help out the customer without “CLOSING The Session/ Chat Room.” I don’t want to return it but might have to if this problem doesn’t get fix.

Developer Response

Hi Clarisa3. Sorry for the inadequate support experience and for the delay in responding to this feedback. We have released several bug fixes AND some really fun new stickers and frames since your post! Hopefully, these have resolved the issues you experienced. If you are still encountering issues, please email hpsnapshots@hp.com. We love our customers and will help you solve the issue to the best of our ability. :)

baileycat

Don’t bother. Don’t even buy The Sprocket

This is the most frustrating app/item ever. It wouldn’t work when I first bought it. Then in December it started working. Had fun with it. Then there was a firmware update and Boom! Doesn’t work. I loaded the firmware update just fine. But now my iPhone X says that the device “is not supported”. If you can’t connect over Bluetooth, it Will. Not. Print. I’ve tried everything. Reinstalled the app, retried the Bluetooth, even tried finding the firmware update again. Nothing. Just nothing. And no support. So I have a nice Sprocket paper weight now.

UPDATE!
Tried one more time-had to “forget” Sprocket, restart my phone, and redo the Bluetooth connection to the Sprocket, but it WORKED! So happy I can print again!

Developer Response

Thanks for your feedback and workaround! Have you also checked to make sure your Sprocket is running the latest firmware? You can check this from Menu -> sprocket -> Printers -> Firmware Version (should be 1.1.5). If you haven't updated, please charge your device battery to 50% or greater, restart the product app and you'll be prompted to update. If you're having trouble pairing, you may need to forget your device from the Bluetooth menu and then pair it again; or try restarting your mobile device. Again, we apologize for the inconvenience and hope this will address your concern.

Patriot Babe

You fixed it!!!!!

So frustrated - after waiting for the arrival of my new Sprocket - I find that it will not function with IOS 11.2. I’ved tried everything I could from the HP website & the internet. I get the notification re Firmware update, but it gets stuck on “... sending firmware upgrade to Sprocket printer...” White led just keeps blinking. Please HP - fix this problem!!!!!

Update: Well done Sprocket! With in hours of my negative posting, you posted the update to your App. I am happy to report my Sprocket is working beautifully! 5 Stars!

Developer Response

The Grinch tried to steal our "Sprocket-mas", but we've been able to restore the magic to Whoville with our recent app release. The latest sprocket app is wrapped as a present from our awesome development team. Please "update" to version 2.03.1 now, restart your mobile device, charge your sprocket to 50% or higher, and update your sprocket firmware if prompted from the app. Happy Holidays from #teamsprocket :)

Information

Seller
HP Inc.
Size
335.4 MB
Category
Photo & Video
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Arabic, Chinese (Hong Kong), Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Age Rating
Rated 4+
Copyright
© 2018 HP Development Company, L.P.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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