Hum is a connected car and family location solution that allows you to keep in touch with those you care most about, no matter how far apart you are.
With Hum, you can:
- Use the Hum App to locate family members using your phone’s location within “Groups,” which are only visible to those who have opted to share location within your “Group”
- View the real-time location of your family in your private group
- Receive real-time push notifications when a family member arrives or leaves destinations through “Groups”
- Accept or Deny requests to join a “Group”
- Manage your sharing preferences with individuals and “Groups” at any time
*Privacy of your family is a top concern for us, reveal your location only to people you trust.
You can use the Hum App on its own to get life safety tools like phone-based Crash Response, Roadside Assistance, find best-priced gas near you, share your phone’s location with family and get notified when they reach a location. Or, add a Hum Device and get more features like Auto Health, Vehicle Location, vehicle-based Crash Response, Pinpoint Roadside Assistance, and so much more.
To get the most from the Hum App, visit Hum.com to purchase a Hum+ or HumX System.
Hablas español? Enjoy all of Hum's features, services, and customer support in Spanish.
Find the Hum that’s best for you:
Enroll in a free 30-day trial of Hum Essentials. Enjoy on-the-go safety essentials, no matter what car you’re in, including phone-based Crash Response and Roadside Assistance. At the end of your trial, you can continue to access your Safety Score, share your phone’s location with family and have access to Navigation and Local & Travel Discounts.
Get Hum Essentials features, plus Vehicle Diagnostics, Speed & Boundary Alerts, Vehicle Location, access to a Mechanics Hotline and more.
Get the Hum+ features, plus a 4G LTE Wi-Fi Hotspot for up to 10 devices, as well as a Bluetooth Speaker for access to help at the push of a button and the NumberShare feature that allows you to call three of your favorite numbers without using your phone.
Phone Location Permissions:
- Phone Location tracking may be turned on or off at any point while using the App for the following features: Location Sharing, Safety Score and Gas Finder
- In order to ensure an optimal experience, choose “Always Allow” for Location Permissions. Hum uses - your phone’s location and activity sensors to track your activity to provide a Safety Score. To disable tracking of your activity, disable Safety Score in the Menu > Safety Score > Settings.
- If Safety Score is disabled, we may continue to use your phone’s location for other features such as Crash Response. To turn off completely, go to your mobile phone settings and disable location.
-Choose to enable or disable phone’s location with other Hum users
*Verizon Wireless data plan required for HumX. Verizon Wi-Fi available on select devices. Data usage applies. Coverage not available everywhere; see vzw.com for details.
For more information about Hum’s Terms of Service:
Thanks for using Hum! We hope you enjoy our latest version that includes:
- The ability to create groups and share your location with family by easily accessing your phone's contact list.
- Minor bug fixes and enhancements.
Ratings and Reviews
Amazing app and device!!
I bought the Hum originally to put in my elderly parents car, just as a safety feature so we would know where they are when they disappear in their car, not to restrict, but just to make sure we know where we can find them if they get into trouble. It worked so well in their car, I purchased another to place in Dad’s pickup. A few weeks ago, I was tracking their way home from visiting my sister in another state. They got within 10 miles of home when I noticed that they were parked on an exit...? I tracked a few more times to see if the app was behind their actual movement. When I changed to satellite view it looked like they were parked in a stand of trees right off the exit, so my husband and I decided to go check it out. When we got there and saw 8-10 emergency vehicles with lights flashing, my heart about popped out of my chest! Sure enough, there was a crash and their car was right in the middle of the clump of trees! The Hum led us right to them before anyone had a chance to notify us of the crash. The device and app are priceless to me. Well worth the purchase price, knowing they will have safety features in place wherever they go.
Worthless Product - AVOID!
So this product’s entire point is to be Verizon’s answer to GM’s On-Star. I signed up and bought the device for two reasons: that it would tell me if something basic was wrong with my vehicle, and that in the event of accident or mechanical malfunction, the speaker would put me in touch with emergency services or a mechanic.
I’ve had this device plugged into my car for a year when my vehicle battery died; battery health is one of the things the device checks. (My battery was close to the end of it’s life cycle, so I was waiting for the device to let me know exactly when it was time to replace.) The device has never warned me of low battery voltage, and to this day, says my vehicle has never had diagnostic issues to log. I relied on this device to warn me since I both pay for it do so, and because it’s what it’s supposed to do, per their advertisement. After all I am granting Verizon complete access to my vehicle’s computer just by having their device plugged into it, and because I pay for the added phone line for it, the ability to pull that information without my knowing, if they wanted it.
So in the end I’m not even sure what this device is supposed to do since it failed to perform as advertised, and I’m stuck with it.
Also, do your research about these devices before you buy. My vehicle isn’t listed as one that can have sudden computer/battery issues.
Not sure about it.
Got the Hum and was excited to start using it. The features and capabilities I really liked.
Down fall is it never really worked. Only the first week I had it and even then it was very sketchy. Almost as if it would turn on and off randomly. Then stopped working all together.
The even worse for me was the customer service was not what I hoped for. Took on average 5-10 minutes to even talk to anyone. Then given outsourcing it was difficult understanding what many of the people were saying.
I was told it was just a software issue and they would fix it. A week later it still wasn’t working. Called again.... for them to say they are working on it and they will call me in 48 hours with a solution. Three days later still nothing and I called again. Told once again they are working on it but remember I can still use the roadside assistance..... I just want the thing to work. My insurance has roadside assistance.
After repeat phone calls I still get the same results and a nonfunctional device that I’m paying service for as well as purchased the device itself. Not very happy. Not sure why they can’t just swap out the unit instead of going weeks with out something I paid for.
- Verizon Connect Inc.
- 219.9 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © Copyright Verizon 2018.
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With Family Sharing set up, up to six family members can use this app.