Screenshots

Description

The IBM Technical Support mobile app lets you quickly and easily access key technical support content and functions for all your IBM software and hardware products.

You can use the app to:
- Expedite troubleshooting by searching for, viewing, and bookmarking technical support content like technotes, APARs, documentation, and Redbooks.
- View and update your software and hardware Service Request tickets whenever and wherever you need to.
- Play support videos from IBM technical support channels on YouTube.
- Find answers by exploring Q&A sites such as dW Answers and Stack Overflow.
- Monitor and manage your IBM systems that call home using the problem, heartbeat, inventory, and other information in the Call Home dashboard.
- Discover the best fixes for your system and email the fix orders using the Fix Level Recommendation Tool.
- Look up warranty information for hardware systems by scanning the bar code or entering the Machine Type/Serial Number.
- View Customer Support Plans for your products.
- Contact IBM, with location services assistance and tap-to-call.

Use the IBM Technical Support mobile app for quick, effective product technical support assistance from IBM.

What's New

Version 3.3.0

This release improves search results for support content and how they are displayed. It also simplifies the sign in process, removing the need to sign in if you recently used the app.

Customer Reviews

Invalid credentials

LebSaad

Now whenever I sign in it gives me Invalid credentials...

Ok but needs work

Krelek1000

Needs more work. Cannot use things like a space when adding products to search on support. Not intuitive enough when searching for issues/fixes in tech note. Only used this for researching corrections/tech boys and due to minor issues I will not use it to submit support requests in case that is buggy as well. Three stars for now...

Reverse PMR information sort order

DiSysprog

I just looked up a PMR and to get to the most recent post I had to click on 'more history' 8 times and wait for it to load. To be a useful app, history for a PMR should include a button to toggle sort entries in most recent and in oldest order.

Information

Seller
International Business Machines Corp
Size
36.2 MB
Category
Business
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© Copyright IBM Corp. 2015, 2017
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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