Icon GO 4+

On the Fourth of July holiday, when public transit is at its worst, the app wouldn’t let me make a reservation. I tried with the holiday special and without. It showed a pending payment on my credit card, but it didn’t go through. When I tried to explain the issue while checking out, the parking attendant still wanted me to pay full price even though the night side guy said it would be no issue. We finally settled the issue and I paid using the some credit card I tried to on the app. I’ve been using the app for two years and I never experienced this before.

The app is just alright. Antiquated, especially in how you input data. For example, for a reservation, you tap on very small calendar icons for date, time, etc. That is fine, but after entering the “in” time, the “out” time does not adjust accordingly. So, you must input everything all over again with the “out” time. A simple program could adjust the “out” time for an hour or more later, and then you can make fine adjustments.

But most perplexing is the requirement for location services. No bueno. If you do not give permission, you must tap two error messages. Every time.

Does Icon think we are dumb? If I want to see a map of local garages, I should be able to choose it. This error could be alleviated by a simple program.

I have a monthly garage spot. We used to have to text to make sure our cars are ready, but now we need to use this app. I sent in a request last night, but when I got to the garage, they didn’t have it. For some reason, it got closed a couple hours ago. Now I’m standing here with my dog, holding a car seat, and my wife is standing around with our baby waiting. when the app works, I can usually expect multiple notifications with the same info, for no obvious reason. I have another request for my car from weeks ago that still shows up in the list, and I can’t cancel it. In summary, I make mobile apps for a living, and this is about as bad as it gets.