AlayaCare 12+

I use this app to clock in and out of my shift. I also use it to create and submit my shift note. The program is a lot more user friendly on my phone compared to the tablets my employer provides, so I prefer to use the iOS app. Unfortunately, I have yet to be able to successfully submit my note at the end of my shift whenever I use the iOS app. I also have coworkers who have iPhones and have run into the same issue. I triple check to make sure all required boxes and blanks are completed. My employer then told me that I missed a required box and that is why the note failed to submit. I am sure on their end that is the case, but on my end I don’t see it! It would be nice for the program to bring me to the empty box that needs to be filled if that is the reason my note cannot be submitted. I would love to be able to regularly use the iOS app instead of the tablet!

I have been using this app for 2-3yrs now. For the past few months I have had issues when it comes to having the client sign/caregiver sign at the end of my times. I go in click on the signature and get kicked completely out of the app all together! I have spoke to my IT guy and we have tried everything to get it to wk!!! Nothing does!!! I have an I phone 12 so it’s not the latest version but also not the oldest. Please fix this issue! Very irritating and makes my job a lot harder!!!

Update March 15th 2023:
New Version of app, yet same problem exists! Still unable to get signatures and get kicked completely out of the app! IT for my company can NOT figure it out, yet I keep saying it has ti do something with I phone 12’s specifically! There was an update our higher ups had to do months ago, which wasn’t supposed to affect us.. yet, here we are even with this “new version” it still isn’t working correctly! It’s gotten to the point I will probably lose my job bc I have to have this app that DOES NOT WORK! Does not work on my I phone or on the tablets!! Please fix this issue Alyacare!!!

This app would be much more helpful if I could see my weekly and monthly schedule. Also, if there is no active plan of care on file, we are unable to use the app to clock in and out and check off completed tasks. Patients are entitled to “basic personal care needs” and I hope Medicaid/Medicare would approve of a default plan of care inside the app for us to use. For internal agency patients the app is great because there is already a plan of care on file. Contracts from outside agencies often do not provide a plan of care and the app cannot be used for those patients.