Yoins - Fashion Clothing
Yoins was established with the simple mission to give people an opportunity to express themselves through high quality fashion at affordable price. We offer a wide range of the currently hottest categories in any size for our customers to choose from, i.e. tops, sweaters, blouses, bodysuits, dresses, intimates, shirts, bottoms, swimwear, shoes & bags, accessories, activewear... plus size and men. Yoins aims to be your inspiration for creating new looks.
With Yoins app, you can discover the latest fashion, shop trendy clothing and save more:
- 15% off first order without minimum spend;
- amaing deals up to 85% off;
- real-time order tracking notification;
- daily new arrivals, flash deals, sales, clothing & fashion information;
- secure payment via PayPal, credit card and other local payment methods;
- international free shipping on orders over certain amount;
- wishlist to save your favorite items and buy them later;
- 24/7 customer service and Live chat service.
-User experience improvement.
Ratings and Reviews
I ordered five dresses at the end of July for a trip during Labor Day week. They were both put on back order and then split. First I got an e mail that the order was split (1 order with 1 dress and a second order with the other 4 dresses) and only 1 of the dresses was on back order. After a week of no dresses, I found out that both orders were put on back order. I never received an email of when the items were expected to be back in stock. I contacted customer service three times. I spoke to someone twice in live chat about status of my orders and they were able to tell me that 15 days is expected for re stock. The third time was an e mail to customer service and they never got back to me. I realize that there is a section in “frequently asked questions” on their website, but I am disappointed in customer service; I think the restocking date and estimated arrival date should be included in The initial e mail about the back order
When I finally got my 4 dresses almost 1 month later (I am cancelling my other dress that was expected to re stock a week ago which no one updated me about, but the other 4 dresses shipped when I was told they would be re stocked to the day) I was really happy because the fabric and the dresses are beautiful. Unfortunately, they were all too big for me (I am a XS). I am happy with the two I kept and they’ll do for vaca. Unfortunately, I’m not planning to buy anything from this site again
Developer Response ,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are here to help.
If there is any out of stock item in your order, we will ship the in-stock items first so that you can receive your items earlier.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contact us(https://www.yoins.com/Yoins-Contact-Us-a-33.html).
Hope to hear from you again.
Real customer; very impressed!
I ordered 2 dresses off their app and afterwards I read a ton of bad reviews about not receiving items, not receiving refunds, items completely different than website showed etc. So needless to say I fully expected never to see my items and basically figured I'd thrown my money away. Well I am thrilled to say that I was not one of those bad reviews as I received my order in only 8 days! (Would have been 7 except there was an issue with post office on my end). And the items, while they don't look as good as I'd hoped on me, they certainly are as described and appear to be decent quality. Not sure if I would order again but I definitely did not have a bad experience with them.
Developer Response ,
Dear tarrah87 ,
Thank you for your detailed and actual comment.
We are happy to know that you are satisfied with our service.There are many mistakes due to the delay in reply and out-stock items.But anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Likes and dislikes
Out of the 4 orders I’ve placed and 4 items I actually received I was very pleased with one. One item I got refunded b/c it was out of stock and I chose not to wait the time frame for it to arrive. The refund process was quick and easy and Yoins was very quick to respond. Two of the items I ordered did not fit at all. One was a dress that was way too short but fit otherwise and the another mini dress that absolutely love. My last order was a 2 piece set but I only received 1 of the 2 pieces. I waiting on the response and resolution from support. I have no doubt they will respond quickly to resolve the issue. I will order again being more mindful of how a dress may fit based on the style.
Developer Response ,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
- HONGKONG YOINS CO.,LIMITED
- 54.8 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Arabic, French, German, Italian, Portuguese, Russian, Spanish
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Mature/Suggestive Themes
- Infrequent/Mild Sexual Content and Nudity
- © Yoins Co.,Ltd
With Family Sharing set up, up to six family members can use this app.