Xcel Energy’s mobile app makes it easy to manage your account, report outages, monitor your monthly energy usage, and stay up-to-date... all on your phone. You can report and stay informed about your outage information and view estimated restoration times without having to call Xcel Energy.
Manage your account:
− View your account balance and pay your bills
− View payment and billing history
− Manage payments and payment plans (including recurring payment plans and average monthly payments)
− Receive payment notifications
Stay informed about an outage:
− Easily report an outage – no need to remember an account number
− View and search outage information by current location or map
− Sign up for notifications about outage status and estimated restoration time for current and future outages
− Check your outage status
View and monitor your energy usage:
− View your current and historical monthly energy usage
− Compare your usage to similar houses in your area, or from month over month or year over year
− View energy saving tips and energy related programs to help you save money
Sign up and receive notifications your way. Options include app/push notification, SMS texting, email, or voice.
The Xcel Energy mobile app is the easy way to stay informed and connected!
Getting started is easy:
1. Download the app. It is free!
2. Sign in with the same username and password you use on My Account.
3. Start using the app.
- Ability to see how much you owe while paying by credit card
- Customers on autopay can now update their bank account or unenroll
- eBill customers can now enroll in statement ready text notifications
- Other performance improvements and bug fixes
Ratings and Reviews
Decent app, no usage info
I'm in love with this app but I don't love it. I'm in love with the fact that I can view and pay my bill in a moment's notice. I'm in love with the fact that I can view, report and receive notice of outages in my area. I'm in love with the fact that I can use my touch ID to sign in instead of having to remember my password every time. I don't love the fact that I can't see my usage. I've taken initiatives to make my residence more green and reduce my monthly bill costs. I can't do that with this app to see if my usage has indeed gone down. I have to sign in on the actual website.
Functional but clumsy
Yes, most info is there and available but it's a very clumsy app.
For starters, every time I start the app it tells me my last session has timed out in a pop up, I click ok, it takes me to the main screen, I click log on with Touch ID, touch, then finally I'm in.
Way too many clicks just to get off the ground.
When I launch the app, just present me with the touch authentication and let me get into the app with one touch not 5 or so....
Before you open the app it is nice to have a touch I'd option, however you need to click a button to bring the touch I'd up. If you have touch I'd enabled why not just bring it up as soon as the app opens? Also nice to pay my bills but it always shows that I have two notification icons and I can't get them to go away.
With Family Sharing set up, up to six family members can use this app.