Silvercar has rewritten the rules on car rental. No more waiting in line at the rental counter. No more up-charges. No more rental car roulette. Because every car in Silvercar’s rental fleet is a fully-loaded silver Audi. So that’s what you get, every time. Guaranteed.
Our new app puts premium, hassle-free car rental at your fingertips. In seconds, you can reserve your Silvercar at most of the largest airports in the US. When you arrive, your ride will be waiting for you. All you have to do is get in and go.
• Sign up, reserve and drive an Audi with just a few taps.
• No counters means no lines and no waiting to get your car.
• No paperwork. Everything is done seamlessly in the app. You'll even get an email receipt upon return.
• Fair fuel and toll tracking policies.
• Hassle- free return. No paperwork needed.
• In-car WiFi, Bluetooth, SiriusXM satellite radio, in-dash navigation, leather, heated seats, and more in every car.
• 24/7 support so you're never left stranded.
We've fixed bugs and improved your overall app experience.
Ratings and Reviews
Terrible Customer Service for a Premium Brand
For what is perceived to be a premium brand, I am astonished at the customer service and booking process. As would have been first-time users, we reserved an A4 a couple of months in advance to be picked up in Orlando. We filled out all pertinent details including drivers license information, flight details and the like. Two days before our flight they cancelled the reservation with no notice. When we called and had to leave a message, they finally called back and claimed we had received texts about completing our profile. The profile was complete since they had all of our information when they finally called us back, and no texts were received. I’m not sure why their policy is to only send texts, and not emails like the confirmation regarding the threat of a cancellation. They rebooked us, at a cost of $30 more than we originally booked for. The customer service provided by Revlon, the associate, was sub par, and when asked to speak to a supervisor, her only response is that he would maybe send us an email. I’m sure that email will go where the texts supposedly went... to no one. So, no thank you Silvercar, you’ve lost a customer.
Awful. Not what’s promised.
Silvercar is significantly more expensive than any other car rental service. It’s tremendously more expensive than it appears when on the surface. Do not be fooled, I’ve rented from most agencies, dozens of times, and Silvercar is 4-5x as expensive as most others.
Setting aside the expense, they cancelled my reservation the morning of my travel due to cars being unavailable. That was a hassle. I waited half a day for a car because I had friends nearby I was looking to catch up with anyways, but when it became available I had to re-enter all of my reservation info. Not a huge inconvenience, but sort of the icing on the cake.
Beautiful cars, but I wouldn’t recommend Silvercar. Not worth the extra expense, and they seem to have some growing pains to sort out.
Be careful with insurance and Silvercar
I’ve rented with Silvercar every time we go to LAX. Most of the time we use our Platinum Credit Card to cover the insurance, but after a scratched rim, I’ll think twice.
We rented a car back in October that was parked at Disneyland for the entire stay (under a valet’s care), and upon checking back in Silvercar noticed damage to a rim. Since we were busy getting our two kids out of the car, we didn’t have time to document fully what happened - so I trusted they would honestly handle it.
Fast forward months of their slow claims process and they have us on the hook for over $600 dollars damage - including repair of two rims, when the original incident noted only one. They didn’t even fill out a damage report!
The process smelled of sloppiness, and sort of amateur communication. At least with a larger agency, they have larger departments in house to handle issues.
I would recommend going with another rental car agency - especially since now you have to take a shuttle to pick up the car in LAX. If you do go with Silvercar, pay for their insurance to avoid dealing with their claims of an accident happens.
With Family Sharing set up, up to six family members can use this app.