SQUARE ENIX Software Token
By SQUARE ENIX INC
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The SQUARE ENIX Software Token is an application designed to strengthen the security of user accounts for playing online games by generating and requiring One-Time Passwords when logging in.
- What are One-Time Passwords?
- A Square Enix account is required to use this application
(* You must also have purchased either FINAL FANTASY XI or FINAL FANTASY XIV and registered the accompanying registration codes to your account)
- Getting a Square Enix account
To register this application to an account, you will first need to log in to the Square Enix account management system and follow the instructions on the "One-Time Password" page.
- Square Enix account management system
While it does increase security and is therefore a good thing in concept, it is very poorly implemented.
1). Very limited support in event of failure or glitches, support only available Mon-Fri during standard business hours... What about business professionals who can only play after working hours?
2). Blizzard's, and other MMO's, understand that mobile phones get updated, break, or even upgraded. There is inherent support for the built in registration of the key to be re-validated upon such an event breaking the initial registration on those platforms... Square-enix in their myopic view, elected to place everything needed to re-establish the token authentication behind a webpage requiring the very token that broken - not to mention the extremely limited phone support referenced above.
I give this one-star because for paying $12+ a month for a game that can deny you access for five days or more while you get a token re-established for fairly predictable circumstances is just unacceptable.
At least setup an e-mail or automated phone system to address software token issues such as these during non-customer service hours.
SE Account Management Needs Overhaul.
I would say this app is convenient, but do beware that if you end up getting a new phone or upgrade it's going to lock your account and you'll need to have your emergency password on hand (something I could not find after scouring my emails for hours). I get the added security of this but the app does not streamline with support (and we all know SE does not have the best or most sympathetic support team). Long story short I had to endure a 3 hour phone wait to have my account unlocked. So I'll give it 3 stars for the attempt of added security but SE in general needs to revamp their account management and support. Additionally it would be nice to have easy access links (phone/email) to contact support if you encounter any kind of blip.
Best option for additional account security
I was tempted to download this app as soon as I installed the game, but as soon as I was spammed with gold seller ads I jumped all over it. It works great and is cheaper than the physical authenticator you can purchase from the Square Enix website (obviously.) It's extremely easy to use; All you need is the email address and security question answer you registered your account with and the rest is super easy. If you currently play the game and are reading this with the appropriate iOS software installed then you certainly need this app!
- Category: Utilities
- Released: Mar 28, 2013
- Version: 1.0.0
- Size: 3.8 MB
- Language: English
- Seller: SQUARE ENIX Co., Ltd.
- © 2013 SQUARE ENIX CO., LTD. All Rights Reserved.
Compatibility: Requires iOS 4.0 or later. Compatible with iPhone, iPad, and iPod touch.