Via is the new smart, affordable & easy way to get around your city. Request a ride on your phone and share with other riders going your way. You can Via in NYC, Washington D.C., Chicago, and more.
Via is an easy, fast, convenient and smart way to get around. Via is an on-demand, shared ride service that picks up multiple passengers heading in the same direction, keeping rides affordable and little more than the cost of public transit!
• Book a ride on your phone
• Get picked up on a nearby corner
• Share your ride with others
• Save cash and reduce carbon emissions
>How it works:
Set your pickup and drop off to request a ride. We’ll match you with a Via driver headed your way. Our smart pickup coordination will direct you to a nearby corner to meet your driver, so your Via and its passengers never have to go out of their way. We pool riders into the same car efficiently and without delays, keeping our price point affordable for everyone.
>Efficiency at its best:
With Via in NYC, Washington D.C. and Chicago, you can stop the busy and bossy rush hour commutes. Our drivers take you straight to your destination at low costs. Our smart algorithm was built for ride sharing and our corner to corner pickups make the ride faster and affordable for everyone.
>We promise low-fares for everyone:
Save money on cabs and ride anywhere within our service area for affordable fares. Passengers get premium, convenient rides for only a few dollars more than a city bus or subway. Eligible users can pay using pre-tax transit dollars through approved commuter benefit debit cards. All payment is directly through the app, making paying for your ride fast and completely seamless.
>Superior customer service:
Having transit troubles? Send us a text message anytime, and we’re happy to help! We offer real-time customer support so you can enjoy your ride.
We’re proud to represent such a diverse community of riders and drivers. Via recognizes the value of sharing with our neighbors and believes that everyone benefits when we work together to make our city a better place. When we ride together, we benefit our city, our planet and one another. Welcome to the new alternative, transportation system.
>Your friends are our friends:
Share the Via love! We’re sure your friends would rather ride with us than expensive taxis. That’s why we make carpools fun. Refer friends to Via and you will earn free Ride Credit when your friend takes a ride!
Help keep our cities clean. Similar to carpools or shuttles, we can reduce congestion and emissions by sharing rides with one another.
>Where and when can I Via?
You can ride Via in New York (including JFK, EWR, and LGA airports), Chicago (including O’Hare and Midway airports), and Washington D.C. You can also use the Via service through our municipal partnerships in L.A., Seattle, Arlington and West Sacramento.
We've made some improvements under the hood to make booking easier than ever!
Ratings and Reviews
Decent, but is declining
Via is a great concept. I think it’s a great alternative than taking the subway, and i heard that they pay their drivers better than uber does. However recently I’ve noticed that prices are sometimes better to just take with a different rideshare app. A few months ago I wouldn’t have said this. They also implanted a cap on how many referrals you can make in total, which is a total bummer. Sometimes there are days when I have to wait for 30 minutes for a driver to not slack and come get me. The most recent time the driver went off route and decided to take a 10+ minute break at the gas station. Took a while for via to give me a new ride, but they did give me a $5 credit. When it comes to their customer support on text, it’s pretty good. They reply quick and try to make things right. The fact that the email support takes so long does not make me want to email them, but once I had to because I was logged out of my account for changing my payment method and it took 4 days to get back to me. The drivers sometimes just take their time to get to you because some get paid hourly, so why not waste time? But the fact they put the referral cap really blows. If anything they should increase the cap.
THIS APP WILL ROB YOU!!! Check your accounts!
This is one of the most unprofessional taxi service app I’ve EVER USED. Via stole close to 100 dollars from my account because what they won’t tell you is that they have a PRE-AUTHORIZED charge for a ride that you may or may not take. I’ve got charged for rides I did not even confirm, I recently had only looked up a ride to see how much it would be, and they took the money for the ride before I had a chance to even confirm whether I wanted to take the ride or not and because it’s competitors have cheaper prices I did not take that ride but they proceeded to take that money out of my account for even looking up the ride, they took the FULL PRICE OF THE RIDE and it did not tell me or show up in my ride history. If you use via check you account, because they will steal from you and unless you contact them you will never, EVER get that money back, god forbid you do you will ether have to fight with your bank to get it orrrrr wait 48 for a email back by via because this app of THIEVES does not have a phone number for you to contact you haveeee to email them and then they will hold your money for a while and then you MIGHT get it back in 10 business days because if you could tell. I HAVE NOT GOT MY MONEY BACK AT ALL, THIS IS THE WORST APP I’VE EVER USED. DO NOT GET THIS APP THEY WILL STEAL FROM YOU. You’ve been warned! 🤷🏽♀️
Have made so many Via referrals already
I rarely write reviews but I have to for a service that is a BIG part of my life now! If I could give it 10 stars I would. I cannot attest to other locations, but I've used via in Manhattan, LIC/Astoria (Queens), Dumbo/Williamsburg (Brooklyn), and DC area and did not ONE have a bad experience. I've probably used this app at least 50 times by now. The pricing is very smart and beneficial, the pickup locations are genius. I think we'd all rather get someplace faster and walk to a corner than stare at the GPS, painstakingly watching the car struggle to get to our locations only to cancel on us in the end! Via never makes the drivers go through ridiculous, unnecessary turns and I can rely on it to get to work despite NYC traffic. I've had bad experiences with Lyft and Uber and I really believe that every service should be following their model. The prices are always fare and sometimes I get to work with $3 (public transportation is already $2.75) Drivers never have a hard time using their platform. This is seriously the best. I love you Via!!!
With Family Sharing set up, up to six family members can use this app.