It’s Friday. You wake up to a $15 Cash App notification. A pal paid you back for that pizza you shared. Your balance now reads $172.30.
You use your new money to get $1 off coffee with your personalized Cash Card. You even hit up the ATM after.
5PM. Direct deposit hits. Do you buy Bitcoin, or do you cash out instantly to another bank? With Cash App, you decide.
Protect payments with Face ID, Touch ID, or a passcode
Make your first payment within minutes
Sending money costs nothing, and we’ll mail you a free debit card within a week
Various improvements and fixes
Ratings and Reviews
I actually came here in search for help with a customer service issue, but I’ve lost some hope after reading other reviews. After a solid 2 good years of excellent service, I’m not sure what to think of this app anymore. I am currently missing at least $1000 that seems to be “lost”. It’s been 6 business days now and no response, very little follow up. I was out of town, across the country with last than $30 after this glitch. The merchant claims a refund was processed. Initially, I was hesitant to believe the merchant, until two other bills paid with cash app had the same issue. Cash app takes the funds, merchant never receives them. Or, merchant releases the funds, cash app never receives them and I don’t have them. The email system for customer service is really inconvenient. When customers are missing funds, having to send an email to an unresponsive system is pretty infuriating. I appreciate the honesty in stating the wait for a response may be up to 3 days, but this is crazy. This is a lot of money that has significant ramifications. and a huge inconvenience.
I have since updated this review to 4 stars. Given the previous years of good service, customer service finally reaching out, and the refund being received. However, the Customer Service system can be a bit inconvenient. I have to deduct a star for that. I understand that it’s probably extremely cost effective but it can make us consumers feel alone in rough times.
Developer Response ,
We hate to hear that you have not received a response to your concerns. Hopefully our team has already been in touch, but if not, please feel free to touch base again to let us know: http://squ.re/cashhelp
Geniusly simple, perfect for any occasion!
Can’t say enough good things. It’s such a simple app even my parents and grandparents can understand how it works (enough). If my kids were any older, I’d almost be afraid they’d use it too much!
I use to use Venmo for everything thing from renters to gas change for carpools. I’ve had a bumpy time with them between occasional times when it just wouldn’t connect to my bank account or even respond at all, then the next day it’d be fine. To a weird identity theft issue that happened using my Facebook login for multiple apps including Venmo and thousands of dollars were laundered through my account! All these issues have since been resolved but the security aspect and intermittent bank communication issues were just too much!
Now with the Cash app, I’ve referred it to colleagues, friends, family, tenets and I’ve never had issues and had the most simple time using it for a couple years now! It’s not just a simple to use app, but it’s highly convenient to have instant transfers to my bank for a few cents fee. I haven’t seen another way to instantly transfer funds like that unless the other party uses the same bank as me. All around, it doesn’t matter how old/young adept or confused you are with technology and apps, this app is the best I’ve ever used for money transfers; business or pleasure!
Instant Vs Free
When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
Developer Response ,
When you're cashing out funds from your in-app balance to your linked bank, you'll always have two options: Standard Deposit, which is always totally free and will arrive in 1-3 business days depending on your bank's processing speeds, and Instant Deposit, which carries a fee of 1.5% of the total amount being deposits, so it varies based on the amount you're cashing out. The smaller the deposit, the less you'll be charged! We try really hard to be transparent about fees - the exact fee should be clear in the app whenever you're cashing out, but you can also find a complete list here: http://squ.re/2uOYdWL If we can answer any other questions, please reply back to let us know!
- Square, Inc.
- 112.9 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, French
- Age Rating
- Rated 4+
- © 2013–2018 Square, Inc.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.