Superbuy offers a one-stop shopping solution for global users to shop at Taobao, Tmall, JD and other popular platforms from the Greater China region. Superbuy was established in 2012 by Mr Haixing Gong, one of the co-founders of Tencent Holding Ltd (0700.HK), who is also the first Honorary Advisor. Thanks to Superbuy you can order products from multiple e-commerce platforms which will be shipped to and stored at Superbuy’s warehouse. Once you would like to send them overseas, simply group them into a bundled shipment. Various payment methods are available – PayPal, Alipay, International Credit Card, etc., More than 200 regions and countries are available to ship to, so getting your favourite Chinese product is a piece of cake via Superbuy.
Service Hotline: +86-755-33085566
1. Some optimization
2. Fix known problems
Ratings and Reviews
terrible customer service 🙄
You can easily be told that they can’t give you the sales or coupons on taobao by all kinds of excuse. Sales and coupons that taobao’s system will automatically give you if you try it yourself taobao. That means even you paid more through their system, and their buyer put the order in a lower price through taobao, not only will they not telling you, they find excuse to tell you you won’t get the money until you try it yourself on taobao, and show them the screen shot. I try to report it to the complain department, and was only told that they have done this and that, and that I should leave them a extra message with my order to help them work better.🤷🏼♀️ I have shopped here for several times, and have experienced the terrible customer service, I’m sure this will be my last time working with them.
I had the bad taste with this app at the beginning, I thought it may be I didn’t use it properly. I gave it a second try, it really pisses me off. If they cannot ship the items to the U.S., they should warm us at the beginning before we made the purchase. I paid and all items had been shipped to their warehouse then I couldn’t add to the chart to process my shipment. So I contacted their customer service, they told me those items couldn’t be shipped, but I was being charged already. Ok fine, I got one simple item to ship to U.S. then, who knows, the shipment is way more expensive than the item itself and even more expensive than shipping from China directly. Contacted them, I was told that I couldn’t get my refund. OMG, I cannot believe that, it’s a FRAUDULENT app ever. I will definitely tell all the people around me how bad this app could be. Avoid them!
Good for people who cant read Chinese!
I have ordered from Superbuy three times and each time it was a good experience. I understand that there are coupons on Taobao that makes some of the items cheaper than using Superbuy but Being that I can’t read Chinese it doesn’t bother me because I wouldn’t be able to get the items for that price anywhere else anyways. The service is fairly fast but they always make sure you get what you want.
- Baymay Science and Technology (Wuhan) Ltd.
- 162.2 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Simplified Chinese
- Age Rating
- You must be at least 17 years old to download this app.
- Gambling and Contests
- Copyright©2012-2016 Superbuy.com All Rights Reserved
With Family Sharing set up, up to six family members can use this app.