By PT GO-JEK INDONESIA
Open iTunes to buy and download apps.
GO-JEK's award-winning app is Indonesia's best time saver. With more than 250,000 drivers nationwide, we are an all-in-one app that offers all the transportation, delivery, lifestyle and payment services you need to live your life with ease. You name it, we do it. Instantly.
Need to buy phone credit? It is now easier with GO-PULSA. Credit from Telkomsel, Indosat, XL and Tri are all available with just a few clicks.
GO-MASSAGE, GO-CLEAN, GO-AUTO and GO-GLAM are now available in one app : GO-LIFE. Download it on Playstore, AppStore, and also through GO-JEK app.
GO-MED enables the purchase of medicine (Over The Counter and Prescription Medication), vitamins, supplements, and other medical needs.
Need a car wash, tune up, oil change or emergency assistance? GO-AUTO is your on-demand auto care solution, available only in Jakarta.
Other services from GO-JEK include GO-RIDE — our motorcycle transport service that takes you anywhere easier and faster. Book private cars with GO-CAR for friends and family to get your destination safer. Deliver your packages instantly with GO-SEND, order all your favorite food with GO-FOOD, buy your shopping items from over 50 stores in GO-MART, deliver all your bigger packages with GO-BOX, plan your TransJakarta bus routes with GO-BUSWAY, and buy concert and movie tickets with GO-TIX.
What's New in Version 2.17.2
- The new GO-FOOD homepage will help you order your food easily with smart icons including “Budget Meals”, “Best Sellers” and “Newly Added”. You will also be able to choose the type of food you love with Explore Categories feature and purchase your previous order with the Re-Order feature.
- Blue Bird taxis are now available for GO-CAR users in Jakarta. Getting a driver is even easier and you can enjoy a discount when you pay for your ride with GO-PAY.
- We have made other improvements to optimize our system and deliver a faster, more reliable booking experience across Indonesia.
App has improved but service is still lacking
The app itself is much better than the previous versions after the last update - way less crashes.
But service wise, there's so much to work on, to name a few:
1. You should hire drivers that resides on a lot of different areas in each city instead of just the crowded parts of the city. I can't use your go-food/go-mart service when I ordered from some of your partner stores at more secluded areas because there are no drivers there!
2. RAISE YOUR HIRING STANDARDS. Let go of the rude ones, and replace your lazybums drivers with some more competent ones - those that refuse to cater to Go-Mart/Go-Shop. Everytime I use those service I get "your booking has been reblasted" like 10 times before one driver accept my order. That's messed up.
3. You integrated this new Go-Point feature which is a good idea like a loyalty program, but kind of annoying because the amount of points for each played token differs much from one to the other. Rarely I get 15pts from one token, the most often one would be 2pts from 1 swipe - 2pts is too 'much', it's unbelievably stingy don't you think? Like I should use the service 50 times to just get 100pts and ofcourse I cant trade 100pts for anything. It just make me question how serious you are in rewarding your loyal customers. I've been using your app since you charged Rp 10,000 per go food service, when you still offered that referral code promo to advertise your service. So getting rewarded with 2pts is like not getting anything at all - might as well not get anything at all. Sometimes after paying with GO-Pay I still didn't receive any token to play for Go-Points. If you're serious about your new feature please don't make a joke out of the amount of points you reward your customers.
4. On GO-MART - please partner up with chain convenient stores like INDOMART instead of ones that has only 1 or 2 branches in each city. Everytime I need to shop for something, your app only recommends stores that are 2-3kms away when there are so many convenience stores that are only 200-500meters away from my place
Customers Also Bought
- Category: Travel
- Updated: Mar 11, 2017
- Version: 2.17.2
- Size: 169 MB
- Languages: English, Indonesian
- Seller: PT GO-JEK INDONESIA
- © PT GO-JEK INDONESIA
Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.