Screenshots

Description

IEHP Smart Care App allows IEHP Members to manage their health account online, including changing their primary care doctor, checking their eligibility, updating their contact information, requesting a new Member Card, and checking their referral status, prescriptions, and claims and lab histories. You must be an active IEHP Member to log in to the app.

Privacy Policy: https://ww3.iehp.org/en/privacy-policy/

Notice of Privacy Practices: https://ww3.iehp.org/en/notice-of-privacy-practices/

What's New

Version 1.2.7

Updated in-app messages to alert users to unavailable functionality due to database maintenance.

Ratings and Reviews

3.9 out of 5

16 Ratings

16 Ratings

Frustrated

Dresden badger

This app used to be great and I’m not sure what happened. It seems the only thing you can use it for now is for you ID card and to see past prescriptions. Anything else I try to look at tells me to call the 1800 number. The whole reason for the app is to not have to call the 1800 number.

For example, I am trying to view my lab results and it says there is an issue with that function and to call the 1800 number for assistance. Hopefully this can be fixed soon otherwise it’s a useless app taking up space on my phone 😕

Developer Response

Hi, I'm sorry you're having trouble using the Smart Care app. Due to some internal maintenance at IEHP, a few features are currently unavailable. We will reach out once functionality is restored. In the meantime, you can contact Member Services for assistance at 1-800-440-4347.

Am I missing the "doc directory" pp mentioned??

Din O'Saur

This app would get a solid 5 stars if I could just use it for the one thing I'd really like use it for: finding doctors!
I see that you're able to search for PHPs so long as you're wanting to change yours, but--as far as I can tell!--there's no ability to do a proper search for an IEHP provider. I'd e-specially love to be able to look through those specialists...I HEREBY HUMBLY REQUEST THIS FEATURE! THANK YOU!

Developer Response

Hi, thanks for getting in touch! You're right that the Smart Care app currently allows you to search for a new doctor if you want to change your PCP. But we're working on a few enhancements to make this feature even better going forward. You'll soon be able to not only search for doctors but also filter by specialist type in your area! Hopefully you're as excited about this new feature as we are!

Major issue with app. Fix required

Mikey T Ward

Your app really needs to support rich id since it is very difficult for us to remember a member of and password please add this capability making it easer for us to log into our accounts

Developer Response

Hello Mikey, I'm sorry to hear that you did not have a good experience logging into the IEHP Smart Care app. Our use of a Member ID and complex password are to ensure the safety and security of our patients' Personal Health Information and to remain compliant with HIPAA standards. You can, however, log into the iPhone app with your Fingerprint to make the login process a little easier! When you install the app, you can set a 6-digit passcode for your device, and you will then be prompted to access your profile with the touch of your finger or your passcode. We understand the limitations of only being able to access this functionality when installing the app, so we are working to update this feature in early 2018 in hopes of making it more accessible to you!

Information

Seller
Inland Empire Health Plan
Size
61.6 MB
Category
Medical
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Spanish
Age Rating
Rated 4+
Copyright
© 2017 Inland Empire Health Plan
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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