The Informed Delivery® application allows you to interact with your incoming mail and packages in one convenient location. Digitally preview your household’s letter-sized mailpieces and receive USPS Tracking® updates for incoming packages directly in the app:

• Verify your identity to ensure you have access to your secure dashboard

• Digitally preview grayscale images of the exterior, address side of their household’s letter-sized mailpieces scheduled to arrive soon.

• Report missing mailpieces, and in some cases, interact with mailer-provided digital content associated with mailpiece images (e.g., special offers, related links).

• Schedule emails and/or text-based alerts to track the delivery status of your incoming packages.

• Scan the barcode on shipping labels with a mobile device’s camera to store the label number and track its status.

• Leave delivery instructions for incoming packages and schedule a redelivery.

What's New

Version 2.3

- Added support for Priority Mail Express QR codes

Ratings and Reviews

2 out of 5

906 Ratings

906 Ratings

Okay - but....


Update!!! Dropping to 1 star as zero stars is not an option. Took nearly 3 hours to get the authentication done.

Logs out even though Keep Me Logged in was ticked. Logs out every time I change the screen. Look at mail then packages logs out!

Horrid update - although I think it will be nice if bugs get fixed. Concerned that won’t happen no more often then they do updates!

Shows the number of packages that are coming. That is USEFUL!!! Note I said Coming!

It now shows that I have 8 mail pieces. These are not COMING! They are what has been delivered in the last 7 days! That is not useful. Tell me how many pieces are coming today. I already know what was delivered prior to today....

Previous Review:
I would give this 5 stars but for 2 issues (loose a star for each)!

It should list shipments by date of delivery or expected delivery.

I have 25 shipments I am tracking and all the in-transit items are at the bottom so I have to scroll through all to find what is on the way. Which is silly or I have to delete all the delivered shipments to get the in-transit near the top.

Next we need an icon badge. I don't want an email or text for every package. Just put a badge on as a new item hits my account.

Today I logged in to see when a package I am expecting will arrive. I was surprised to find I have 2 others on the way!!! Cool to know but a badge would be nice to let me know. I get enough email (and texts) without an app adding more.

What a crap app


What a lousy app whoever designed this should be fired !!! Signing up was like, signing up for the military, The security questions are a joke that’s all you could come up with it’s almost laughable. What’s disgraceful is a verified by identity twice via text message and when I pressed create account it’s sat on the loading screen for two hours and 21 minutes Then it tells me after all that time that my account couldn’t be created REALLY !! Then it said try again would need to try again stupid me puts all my information in again and stupid me puts all my information in again only to be stuck on the loading screen for one hour and six minutes only to tell me that my account was not created again !!!

What a waste of time 3.5 hours of my time Went down the toilet for you USPS and the kick it doesn’t even work nothing like wasting time just to look at junk mail a complete failure but then again it’s the United States Postal Service I mean what should I really have expected !!!

I can’t get help otherwise I might rate better.


For years I’ve been trying to use this service. When I put my address in it tells me I’m not eligible to use it yet and to check back at the later date.
However- if I put in my neighbors address it says “CONGRATS! Blah blah. Continue to register for an account?!”
The neighbors house is close enough to me that I can stick my hand out of the window and touch their house. So there is no way that they’re actually eligible and I’m not. It’s not like it’s a utility or something. The mailman could probably stand on their porch and throw my mail to me it’s so close. But any time I’ve tried to engage some sort of customer service or support, it’s a huge failure. All they know is “we have no control over eligibility. You’ll have to wait until Your address is eligible!” IT IS ELIGIBLE. ITS AN ERROR. ugh! I’m disabled and use this service constantly with FedEx and UPS. I need this to work. I’ve been paying more to use FedEx and UPS when shopping or shipping for this exact reason.


United States Postal Service
26.5 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2017 U.S. Postal Service®


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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