Access all your Intercom conversations and customers from your iPhone or iPad.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
With the Intercom Conversations mobile app you can:
Manage your inbox from anywhere
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes
Start or continue a conversation
Send a new message or respond to a customer via in-app or email
Insert saved replies to resolve common questions faster
Search and see your leads and users
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth
- Fixed a bug where apostrophes in a Teammate's name was causing a crash.
- Fixed an issue where drafts were being deleted when changing keyboard input type.
- Some other minor bug fixes and improvements.
Ratings and Reviews
Horrible! Just horrible!
Sigh. I really like Intercom as a product but they really did a poor job on this app. It’s so bad I don’t even think they should’ve released it at all. They should’ve just improved the web experience for iOS devices if they had to choose that vs releasing this horrible app. Where do I begin? Sigh:
- cannot add tags to conversations
- cannot see who is Cc’ed on the conversation
- cannot use any of the integrations you have configured
- lack of notifications
- no keyboard shortcuts AT ALL for external keyboards (WHAT?!!!!)
- cannot set snooze for ‘in a month’ like you can on web
- cannot select just the text you want to copy & paste
All in all it becomes a waste of time to use. And they haven’t optimized the web for iOS devices either but as painful as THAT is, it’s still better than this iOS app.
Not even close to the Web experience
Very minimal as far as features that are supported in the Web version. It works in a pinch, if you’re in a hurry and need to reply to a message, but it’s honestly not very useful for anything else. And even that is weak — there is no way to create a hyperlink in a reply, I have to type out my app’s URL each time. Very frustrating.
Web and mobile app have different order of message options:
Articles and Saved Replies are swapped.
This is very annoying and also unprofessional.
Tab bar Icons are not very descriptive and don’t help with the case described above.
With Family Sharing set up, up to six family members can use this app.