Access all your Intercom conversations and customers from your iPhone or iPad.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
With the Intercom Conversations mobile app you can:
Manage your inbox from anywhere
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes
Start or continue a conversation
Send a new message or respond to a customer via in-app or email
Insert saved replies to resolve common questions faster
Search and see your leads and users
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth
• Fixed a bug causing inconsistent chat bubble colours
Ratings and Reviews
Not even close to the Web experience
Very minimal as far as features that are supported in the Web version. It works in a pinch, if you’re in a hurry and need to reply to a message, but it’s honestly not very useful for anything else. And even that is weak — there is no way to create a hyperlink in a reply, I have to type out my app’s URL each time. Very frustrating.
Web and mobile app have different order of message options:
Articles and Saved Replies are swapped.
This is very annoying and also unprofessional.
Tab bar Icons are not very descriptive and don’t help with the case described above.
New update is consistently causing app to crash when trying to view “All”. Very frustrating at this point.
With Family Sharing set up, up to six family members can use this app.