InTouch CU Mobile 4+

After years of working well, without warning, the app asks me to set up a security question. It gives me only one option: “What was the first musical instrument you learned how to play?” I never played a musical instrument, and “N/A” was not a valid answer. So I had to make up a false answer just to get past the question! Since I’ll probably forget my made-up answer, how is this more secure than Face ID???? What a joke. But wait, there’s more... now the app is in an infinite loop. Tells me that my answer is saved, redirects me to log in again, tells me that my answer is saved, redirects me to log in again, tells me that my answer is saved... I deleted the app and reinstalled and the whole process starts all over again. Useless. Waste of my time. Thanks for nothing.

I appreciate having the convenience of handling my transactions through the application with the full understanding that there will be times that require a visit or call to a local branch or member care services. So when making an ITCU acct to ITCU acct transfer using the app, I attempted to modify which account I was transferring funds. However, when I picked the option to modify my transfer, it authorized the original transfer rather than taking me back to switch accounts. The person who assisted me with facilitating the transfer reversal advised me to use the browser or computer rather than the app or call to have the transfer authorized (which also not 100% fail safe).

As a person who is constantly on the go, using those options negate having the convenience of using the application. Perhaps the application can be enhanced to give customers the option to nickname their accounts so that they can see the nickname along with the account number to ensure making the correct selection to avoid this type of mishap. Or maybe explore the app to see if the error can be replicated.

I also would like recommend the availability of one-touch login.

This would be a good app if it was only dependable. It sometimes forgets you over and over again. You can call to get it reset, but sometimes it takes a while. I mean the people that help are nice enough, but this seems to be a problem on Sundays or nights, and, they don’t support their mobile app at those times so you cannot have access until Monday rolls around and you have time to wait on hold for awhile. I am not sure why their app has frequent problems. However, when it’s working right, it’s a good app.