IQAir Atem Car & Desk 4+

The app works about 60% of the time when I leave the app open in background. Sometimes it turns the Atem on or off when I am close to the Atem or far from it. If I walk up to the Atem, it sometimes will not turn back on. I have to quit the app and re-launch the app after which it usually connects to the Atem and starts it.

Hello, It sounds like you have activated the "Smart on/off" feature in the configuration area. If this is activated the Atem turns itself off when you move your iPhone away from it. And when you move back into the proximity of the Atem it should reactivate the Atem if the app is still active. The "Smart on/off" feature is designed to conserve the filter life and save energy. Should you continue to have issues please contact support by visiting our web site https://www.iqair.com/us/support/service-center or call 888-560-1020 to talk to a customer support specialist.

I like the app features, including the ability to adjust fan speeds higher than the Atem’s default fan speeds for low/medium/high, the display of current temperature and humidity, and the display of filter life, BUT Bluetooth connectivity is poor. Even with my iPhone sitting only 1 foot away, it kept disconnecting, such that firmware updates to the Atem were impossible. Only when I leaned my iPhone against my Atem could I successfully install firmware updates. I can’t use the “Smart on/off” feature because with my iPhone on my bedside table, only 3 feet away from my Atem, the connection is poor enough that my Atem keeps shutting on and off. Bummer. The only way I can reconnect with the Atem after I lose Bluetooth connection with it is to remove the app running in my iPhone’s background and re-launch the app.

Also, I have tried at least 5 times to register my device via the app. Each time I’ve filled out the form and (seeing that my device’s serial number is auto-filled for me) I hit the submit button. Each and every time, I get returned to a blank form! No indication from the app that my registration was successful.

Atem has more work to do on this app.

With the new firmware and bluetooth update you should not be having any smart on/off issues with your Atem. It might be a hardware issue, as the bluetooth signal strength is not controlled by the app. Please contact support by visiting our web site https://www.iqair.com/us/support/service-center or call 888-560-1020 to talk to a customer support specialist.

Yes. This app is intuitive and easy to use interface with the info you need. It's giving you the filter condition the temp and humidity in the car. It gives control of the unit for fan speed and customizing fan speed and turning unit on or off. It gives access to user manual and other setup details.. It's pretty complete with automatic check for the firmware updates and guides you through the simple update process. It helps you register your product as well.

Awesome to hear you are getting the most from your Atem.