Take your ITSupport 247 Portal on-the-go with the ITS247 app for iOS. We’ve extended the functionality of your portal to your smartphone, giving you the ability to manage all of your machines from your mobile device.
We’ve also integrated LogMeIn Ignition, giving you the ability to remote into any device that has an agent installed and take control.
Some of the key features include:
· Remote access to all of your computers that have an agent installed
· Transfer files remotely with File Manager and save files to your device
· Attach files to emails directly from the ITS247 application
Gain more control, become more productive and up your game with the ITS247 app for iOS.
Fix for app logout in iOS10 when multitasking.
Ratings and Reviews
This app used to work well. It seems like every update removes functionality and makes it harder to use. If you swap over to another app, it logs you out, which it never used to do. Pretty useless for remote support when you regularly need to look something up or make a call. When you disconnect from a machine, it logs you out. If you are on the road and roam to a new cell tower, disconnected. If you look at it sideways, it will crash. I used to love using it but in the last year or two it has become more of a pain than it’s worth. Kind of a shame to get this quality when you look at what MSPs pay for the service every month.
Works fairly well when updated
This usually works fine on my iPad Pro and slightly less well on my iPhone 6S Plus. At those times I'd give it 4 stars.
But whenever there is an iOS upgrade, the app tends to falter, sometimes to the point of not working at all. Unfortunately, it can take weeks for the company to do an update. Such is the situation as I write this, where the app has not been updated and I am having major display problems.
When you are working in the app and leave it to look at another app 247 shuts down. There is a place to allow it to stay open and connected for up to three minutes but it does not work. Very frustrating.
- ITSUPPORT247, LLC
- 38.9 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Dutch, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish
- Age Rating
- Rated 4+
- © 2014 ITSupport247, LLC
With Family Sharing set up, up to six family members can use this app.