An elegantly designed shopping experience dedicated to helping you get your Penney’s worth! Welcome to the redesigned JCPenney App!
See the latest below:

Simplified Browsing
A modern design that makes it easy to find the items you want for the prices that you love. Now that’s getting your Penney’s worth!

Buy In-App Pick Up In Store
Quickly find those products you need, buy them in the app, and pick them up the same day in one of our stores!

Save Coupons to Wallet
Not only are the coupons and offers just a swipe or tap away, but now you can also save them to your wallet! Use the coupons when shopping in app or show the barcodes to any JCPenney associate to apply them to your order!

Never Miss A Deal
Everyone loves a great deal, and we want to make sure that you never miss out on a deal again! Opt in to be one of the first customers to get notified via push notifications or the in-app inbox of the latest promotions and shopping events going on at JCPenney.

Scan barcodes in store to learn more about the product, or take a picture of your favorite fashion items and we will find you similar products at JCPenney that you can purchase in-store or in the app!

Save your favorite products for later and come back to purchase them at anytime!

JCPenney Credit Card
Managing your JCPenney credit card is now easier than ever with our app! Now you can easily view your balance, pay your bill, and see offers just for JCPenney credit cardholders.

We love feedback! Love the JCPenney App? Please consider leaving us a 5 star rating! Questions or comments? Please use the App Feedback section in the app or email us at We’d love to hear about your experience.

Continued use of GPS running in the background can dramatically decrease battery life.

What's New

Version 8.0

Our new Wallet has arrived! We heard your feedback and worked hard to deliver an experience that we know you will love. This includes the ability to:
• Quickly access your coupons, gift cards, payment methods, and rewards
• View a snapshot of your rewards status
• Use your wallet In-Store or Online

But that’s not all! Other enhancements include:
• Find Similar: see an item you like when you search and browse? Tap on Find Similar to create a new set of results to explore similar items.
• Product Compare: want to compare appliances side-by-side? Tap on the Compare icon when you search and browse appliances.
• Bug fixes and performance enhancements

Love the JCP app? Please leave us a five star review! Questions or comments? Please leave us a message in the app or email us at

Customer Reviews

4.7 out of 5

129.3K Ratings

129.3K Ratings

Needs functionality improvements


I recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!

Developer Response

We understand the trouble some issues have caused you. We are aware of the problem with the message icon; we will release the fix for it soon. Meanwhile, you can access your notifications by tapping precisely on the message icon or slightly towards the right of it. Regarding the issue with coupons, we are looking into it. Thank you for leaving us a detailed message. We apologize for the inconvenience caused to you and thank you for being patient with us. We value our relation with you!



I was having trouble with navigating online so I installed this app. It was slower, crashed several times, had a hard time with filtering & would send me to an entirely new category so I had to be searching again. I was timed out, signed out, wouldn't recognize my sign in info, wouldn't load my cart info, & finally when I purchased, the app wouldn't update my payment information until several tries. During this time, I kept my eye on the discount that had to be entered & re-entered each time JCP app timed out. Anyway,after spending over 5 hours trying to select, keep my discount active, waiting for the app to update my member info (member for several years), I finally was able to purchase my order...without the big discount..I timed out!

There is No WAY these positive reviews are legit if they had really shopped for more than 2 or 3 items! Maybe they were promised a discount that of course has expired with the others. Now, I don't have a JCP credit card, & after this, don't plan on it.

Not intuitive, small images (iPad), slow, & times out or signs out while using. Very poor!

Forget about using rewards or coupons


You put stuff in your cart and the coupon is there and fine. I added two different rewards and my 30 % off and then it gives me an error on placing my card, I add another card to the wallet. Still error. Then Coupon error. Forget getting them to load automatic from account like the app says it will. I verified it four times and know each time it said it was successfully added to wallet. I then am approaching midnight. By the time I get them back in, they are expired because it is after midnight. Try to go back to see if my points are still there and it says my wallet is empty. Have yet to even get the purchase to work. Next night, same thing but purchase works double time and send me two orders and two charges to my card. Of course my two orders time two minus the rewards. My basket was empty on start of order, was not left from previous session. I checked before starting. I’m done with the app. It seems like if you got too much of a discount, the app failed. Just doesn’t return anything to your wallet


JCPenney, Inc.
339.1 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
This app may use your location even when it isn't open, which can decrease battery life.
©JCP Media, Inc. 2015. All Rights Reserved.


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