An elegantly designed shopping experience dedicated to helping you get your Penney’s worth! Welcome to the redesigned JCPenney App!
See the latest below:
A modern design that makes it easy to find the items you want for the prices that you love. Now that’s getting your Penney’s worth!
Buy In-App Pick Up In Store
Quickly find those products you need, buy them in the app, and pick them up the same day in one of our stores!
Save Coupons to Wallet
Not only are the coupons and offers just a swipe or tap away, but now you can also save them to your wallet! Use the coupons when shopping in app or show the barcodes to any JCPenney associate to apply them to your order!
Never Miss A Deal
Everyone loves a great deal, and we want to make sure that you never miss out on a deal again! Opt in to be one of the first customers to get notified via push notifications or the in-app inbox of the latest promotions and shopping events going on at JCPenney.
Scan barcodes in store to learn more about the product, or take a picture of your favorite fashion items and we will find you similar products at JCPenney that you can purchase in-store or in the app!
Save your favorite products for later and come back to purchase them at anytime!
JCPenney Credit Card
Managing your JCPenney credit card is now easier than ever with our app! Now you can easily view your balance, pay your bill, and see offers just for JCPenney credit cardholders.
We love feedback! Love the JCPenney App? Please consider leaving us a 5 star rating! Questions or comments? Please use the App Feedback section in the app or email us at firstname.lastname@example.org. We’d love to hear about your experience.
Continued use of GPS running in the background can dramatically decrease battery life.
We're testing a faster, more intuitive checkout process for some of our customers. Download this update to see if you're one of the few ;)
If you love our app, please leave us a rating and review! If you have questions, feedback, or concerns, please contact us directly through the "Tell Us" button on the app Account page.
Ratings and Reviews
Needs functionality improvements
I recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!
Developer Response ,
We understand the trouble some issues have caused you. We are aware of the problem with the message icon; we will release the fix for it soon. Meanwhile, you can access your notifications by tapping precisely on the message icon or slightly towards the right of it. Regarding the issue with coupons, we are looking into it. Thank you for leaving us a detailed message. We apologize for the inconvenience caused to you and thank you for being patient with us. We value our relation with you!
Bugs bugs everywhere!
I added 5 things to my cart, came back to it a few hours later and my cart shows 317 items at a price over $27,000!!! Three out of 5items show that I've ordered 99 items of the same item, come on, 99 pairs of size 9 shoes in the same colour? I have enough trouble ordering 1 pair that's available so how could 99'pair be available? And then the app says I can use a coupon to save another $5k+. I had to laugh!
It looks promising but it is so full of bugs and sporadic in performance, I can't pinpoint any specific area of issue. All areas have a problem. My first order dropped the entire cart, or so I thought, then my JCP card kept giving an error, then I received two duplicate orders but I couldn't cancel one thru CS so I had twice as much charged in my account for a month until I could return everything. My store isn't listed and it keeps defaulting to one on the other side of town! The same crap appears in the 'just viewed' even after clearing the cache and looking at hundreds of items a month later. I haven't been able to make a payment thru the app yet, it always errors out and it dredged up an old account number that I can't delete that is years closed, pre-smart phone era!
App Issues made me lose $30 in Bonus Bucks
I tried on SEVERAL different occasions to use my $30 Bonus Bucks to make a purchase using the APP. After a few minutes of shopping photos would not load. Even after closing the app & reopening as well as logging in & out. I also found this to be an issues on the website as well. Apparently it's not due to issues on my end bc I now see many others have reported the same problem. Knowing that I only had a few days to redeem the $30 Bonus Bucks I would periodically try to use the App in order to make the purchase again. However the same problem continued with the photo box being blank even of items in my cart. Therefore I never submitted my order. Furthermore, the Bonus Bucks Rewards promotion, was highly "promoted" as being available for same day use yet they were not even given to me or credited to my account. Until I got home and added it to my Account myself. Although, I reminded the cashier of this several times as well as give him both my Email & telephone #! So after spending Approx. $300 I only received the points toward my account. Of course only because I redeemed them myself. FEELING HIGHLY FRUSTRATED AND VERY UNAPPRECIATED AS A CUSTOMER DUE TO THIS EXPERIENCE.
- JCPenney, Inc.
- 202.1 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- ©JCP Media, Inc. 2015. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.