JOANN - Shopping & Crafts
Browse, Shop & Get Inspired
Shop in the app, join our rewards program, shop the weekly ad, get coupons and personalized deals, or browse thousands of projects for inspiration. Express your creativity & share your own DIY projects.
FIND YOUR HAPPY PLACE
SHOP WITH EASE
* Browse and search thousands of products
* Get product details
* Scan product barcodes
* Ship to your home or pick up in store
GET REWARDS CRAFTED JUST FOR YOU
* Enjoy our free JOANN Smiles program and we'll send you personalized rewards, coupons and offers.
* Present and scan your JOANN Smiles Reward code barcode at checkout to track your purchases and earn more rewards.
* Take advantage of bonus discount days, birthday rewards, and other special surprises along the way.
* Receive exclusive, app only coupons to use in-store or online
* Browse and shop weekly ads. Now, view weekly ads with pinch and zoom.
FIND AND SHARE INSPIRATION
* Browse projects or create your own how-to project to share with the #handmadewithjoann community.
* Share your Story with the Joann community. Explain how and why you live a handmade life.
* Create your own shopping list and begin your next project
Browse our class catalog to learn something new
JOANN is the nation’s leading fabric and craft retailer with a great product selection, knowledgeable customer service, and class offerings for all ages. Download the latest JOANN app and be part of a community of people who love to make things with their hands, hearts and minds.
This app uses background location to deliver exclusive coupons and sales for your favorite store. Continued use of background location may decrease battery life.
We are listening to your feedback and have made a few bug fixes and performance optimizations.
Ratings and Reviews
My family tease me that i am there all the time. It is My Happy Place!!!!. Absolutely they have everything you are looking for in crafts ad sewing. Great place for gifts too. Two things that I would love to see change. 1 that when you receive rewards you could actually use them like cash. Instead The cashier has the ring but items separately because it can’t be used with other coupons. Which holds up the lines or she has to re-ring the whole thing. 2. The cashiers actually know what’s on sale and knows which coupons can be used with each other. I can’t tell you how many times I’ve had to have stuff re-wrong or I’ve had a $10 reward expire because they would have to re-ring it. They’re holding your phone they have your coupons they are they know better. Oh and I said there was only two but the third one is maybe they could smile. The people there just don’t seem like they’re happy. After all Joannes is “Your Happy Place” nothing worse than having to stand back in line again to have it re-wrong or get home and have to go back because the items that you went therefore you were overcharged for them. I’m serious this is like one and three visits. To overcome this I have them ring everything separate a group by coupon. Recently I had a ten dollar one that I just was in a hurry and just couldn’t wait for them to pull one item out and re-ring it again so that I could use it so it just expired. 😢. Alternative is hobby lobby. They do carry fabric and good selection.
Developer Response ,
Hi D&DBeerNuts - Thank you for the feedback! This is super helpful. We are always working to improve our processes in-store and in the app. I will pass this feedback along to the appropriate teams to address. Thanks! - Hannah
App has potential...frustrating in current form
This app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has.
Get the basics working first.
I have walked away from my computer several times and bought nothing because I was so frustrated with the app and accessing the website on a PC is not any better. It won’t give you a quick preview of the item description. If you click on the item to see more details and then hit “continue shopping” it takes you back to the home page rather than back to where you left off. If you had narrowed a search for a specific group of products you have to re-enter the search terms all over again. When you actually click on something with an intent to purchase you really need to double check what the app put in your cart. I ordered one can of spray adhesive and got 7 cans shipped to me. I took them back to the store and they would only give me store credit which the app apparently doesn’t recognize. When you call customer service regarding an issue with a refund, they give you a long recorded diatribe and then hang up on you or ask you to leave a message and don’t return your call.
I have been a loyal Joann customer for decades. The sales have always been great but this new level of inattention to customer service makes me not want to shop at Joann. It takes me no less than two hours to struggle with the app to place a moderate sized order.
With Family Sharing set up, up to six family members can use this app.