Screenshots

Description

Get coupons and personalized deals, access weekly ads, or browse thousands of projects for inspiration. Express your own creativity & post a DIY project to share with the #handmadewithjoann community.

With the JOANN app you can:

* Receive exclusive, app only coupons to use in-store or online

* Browse weekly ads

* Browse projects for inspiration or create a how-to project to share with the #handmadewithjoann community.

* Share your Story with the Joann community. Explain how and why you live a handmade life.

* Create your own shopping list and begin your next project

* Sign up for one of our loyalty programs

* Browse our class catalog to learn something new

JOANN is the nation’s leading fabric and craft retailer with a great product selection, knowledgeable customer service, and class offerings for all ages. Download the latest JOANN app and be part of a community of people who love to make things with their hands, hearts and minds.

This app uses background location to deliver exclusive coupons and sales for your favorite store. Continued use of background location may decrease battery life.

What's New

Version 5.2.1

We are listening to your feedback and have made a few bug fixes and performance improvements.

Ratings and Reviews

4.8 out of 5

51.6K Ratings

51.6K Ratings

App has potential...frustrating in current form

Quiet Right

This app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has.
Get the basics working first.

Awful App

Touch Hocky Champ!

I have walked away from my computer several times and bought nothing because I was so frustrated with the app and accessing the website on a PC is not any better. It won’t give you a quick preview of the item description. If you click on the item to see more details and then hit “continue shopping” it takes you back to the home page rather than back to where you left off. If you had narrowed a search for a specific group of products you have to re-enter the search terms all over again. When you actually click on something with an intent to purchase you really need to double check what the app put in your cart. I ordered one can of spray adhesive and got 7 cans shipped to me. I took them back to the store and they would only give me store credit which the app apparently doesn’t recognize. When you call customer service regarding an issue with a refund, they give you a long recorded diatribe and then hang up on you or ask you to leave a message and don’t return your call.

I have been a loyal Joann customer for decades. The sales have always been great but this new level of inattention to customer service makes me not want to shop at Joann. It takes me no less than two hours to struggle with the app to place a moderate sized order.

Thanks

Di Bannerman

I like the coupons both online and in the mail. I would certainly understand if the ones in the mail would be eliminated, but hope not. Initially I was using the ones on my phone, and I asked the cashier which ones I could use and she said she didn’t know and did not even try to help me. I have two stores that I can go to. I went to the one I use more frequently and the cashiers will try them to see if they are valid. I very much appreciate that. Younkers is another store that helps the customer with their coupons and they have been helping me all the time. It is very much appreciated. The reason I bring that up is that is one of main reasons why I shop there, and hope that Joann’s follows that trend and tries to help the customer. Thanks Joann’s.

Information

Seller
Jo-Ann Stores, Inc.
Size
56.2 MB
Category
Lifestyle
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2018 JOANN Stores
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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