The JPay App lets you send money and email to inmates from your iOS device.
Your favorite JPay services – money transfer and email to prisons – now on the go! JPay Mobile email allows you to send photo attachments* and email multiple recipients. With the updated Send Money service, you can quickly transfer funds to inmate trust accounts with your credit or debit card. You can even manage your JPay account.
-Send money with your credit/debit card*
-Write and receive emails*
-Attach and send photos*
-Send emails to multiple recipients*
-Add/edit payment options
*Available in select facilities
- General bug fixes
Ratings and Reviews
Missing or late
When I first started using JPay, this app was awesome! As long as my emails were sent by 9:30 a.m they were received by 4:00 p.m that same day, if not, they were received the next day! Now with all the updates, and updates to the kiosk, i have emails and pictures that were sent on 10/8, 10/11, and 10/15 that have still not been received!!! I’ve contacted JPay, who states they sent them, I’ve contacted the Correctional Center who states they have 5 business dates to get them in and out. I contacted Constituent Services because it’s clearly been way longer than that. I again contacted the mail room manager who stated they received stuff from JPay that was 2 weeks old, and that they had also gone through and manually released a bunch of photos and letters, because they were marked censored in error, and yet still, they only had one of those 3 pictures. I was told that due to the new system, it ultimately convenient, but ALOT slower, and that if I wished for my fiancé to receive pictures/letters, that I should probably send everything snail mail, because ultimately, it’s cheaper in the long run, because they actually receive their mail, and in a timely fashion. Glad we only have a few months left of this!
Used to be a nice app...
I have used this app for many YEARS and it was a convenient way to communicate with my daughter’s father. The messages were received quickly and I could get an almost an instant response most times (if he was on) or at least the same day/within a couple hours (depending on when he checked his messages). There were delays, at times, in either me receiving or him receiving emails, but it was rare. NOW IT IS HORRIBLE!! The last few months and whatever updates were made, it is just bad. Now there is a delay in messages sent and received all the time, sometimes it takes days. I no longer get notifications or emails that I have messages. The only way I know there is an email is to go into the app. I forget to even check the app because I was so used to getting notifications. When I remember to check the app, there are 2-3 emails sometimes and I never got a notification or email that I had messages. I have deleted the app a few times and reinstalled it to see if that helps...no changes. I have contacted support a few times and nothing has been resolved.
This WAS a great app!!
I agree with those who have already conveyed their annoyance with the keyboard/counter blocking what you’ve typed, etc. That is SOOO FRUSTRATING to have to jump through all these hoops. And I spent an entire afternoon simply trying to update my credit card expiration date so I could purchase more stamps.
Once I was FINALLY able to accomplish both, (but only after being forced to “update” (change) my email address. It’s a good thing I already had a backup email account). Eventually everything appeared to be in order and my account on both my iphone and ipad were synced with the correct information. However, later that evening I attempted to go back to using the mobile app, I get a message on both devices say “Unable to complete the request at this time.”.
I checked my device settings; tried closing the apps and turning my devices off and back on, etc.
And since someone already said they tried to delete and re-download the app, I guess I won’t even bother. I don’t know what to do at this point, but I would be happy to give a higher rating once these issues are resolved.
With Family Sharing set up, up to six family members can use this app.