iPhone Screenshots


The JPay App lets you send money and email to inmates from your iOS device.

Your favorite JPay services – money transfer and email to prisons – now on the go! JPay Mobile email allows you to send photo attachments* and email multiple recipients. With the updated Send Money service, you can quickly transfer funds to inmate trust accounts with your credit or debit card. You can even manage your JPay account.

-Send money with your credit/debit card*
-Write and receive emails*
-Attach and send photos*
-Send emails to multiple recipients*
-Add/edit payment options

*Available in select facilities

What's New

Version 1802


- New: Customers can now delete photos from the Sent History in Snap'n Send.

- New: Customers now have the ability to delete notifications from the Notification Center.

- New: Updated Terms and Conditions within all app purchases.

Ratings and Reviews

2.5 out of 5

377 Ratings

377 Ratings

Email glitch is an issue


I’m honestly torn which rating I should give so I’ll go with 3.
I love the app. So convenient to keep in touch with my loved ones. Faster than sending letters and easier to keep in touch. With many options to sending 30 second videos with the option of sending stamps to them so they could send one back free of charge for them. Email where you can also send a picture also with the option to send a stamp so they could write back free of charge.
Email is where my rating drops down from a solid 5 rating to a 3. When typing an email occasionally my writing space doesn’t expand while I’m writing so I can’t see what I’m typing. I will get out of the app, close the app, and reopen. So frustrating when you don’t know if it’s going to fix itself or not until you write
enough to see if it will expand or not. If this issue was fixed PERMANENTLY then I would change my rating to a 5 :)

The latest version of this app is terrible

Loyal Publixer

I can not back out of any part of the app. I needed to buy stamps then write an email. I bought the stamps but there was not back button to go back and do the email. I had to shut down the app complete the. Open it back up to get to the email. I had 3 unread emails. After I read each email I had to close the app completely and restart it just to get to the next email. After doing that for all 3 emails I attempted to reply to the email but I couldn’t see what I was writing and the screen didn’t scroll up as I typed. As I typed the words ended up below the keyboard where I could not see them. I tried to backspace and that was a disaster. I’ve given up and I’ll attempt to reply on the computer. The concept of this app was great but this last update has far too many glitches. It’s supposed to get better not worse. And the fact that the last update was in November and no one has tried to fix it since then is awful. The app in its current state is useless to me.

Thumbs down

Sutter Roseville

Trying to send emails and the keyboard on my phone doesn't pop up. Thought it was my phone, took it to apple, nope it's this dumb app. Only occasionally pops up. Then I was using my iPad to send emails and it started doing it on that as well. I even created a new account thinking it was that. Nope. Deleted and reloaded the app several time, Still no help. While using the app to do ANYTHING else that requires the keyboard it works, just for the email portion it doesn't. So annoying. So now I receive emails from the app, send them from safari (their actual website) and if I want to send a picture I've got todo
It in snap and send, the. They look all distorted. It's just lame, that jpay has a monopoly on contacting your loved, one and that the customer service is subpar. So frustrating. May be if they did an update it would help, but I'm not holding my breath.


JPay, Inc.
40.6 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2012 JPay Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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