The JPay App lets you send money and email to inmates from your iOS device.
Your favorite JPay services – money transfer and email to prisons – now on the go! JPay Mobile email allows you to send photo attachments* and email multiple recipients. With the updated Send Money service, you can quickly transfer funds to inmate trust accounts with your credit or debit card. You can even manage your JPay account.
-Send money with your credit/debit card*
-Write and receive emails*
-Attach and send photos*
-Send emails to multiple recipients*
-Add/edit payment options
*Available in select facilities
This month we've got some exciting new updates!
- UPDATED the payment process within the app.
- ADDED the ability to delete multiple emails from your inbox and sent folders.
- INCREASED the maximum attachment size allowed for email attachments.
- FIXED issues with the search function in email.
- IMPROVED performance throughout the app.
Ratings and Reviews
This WAS a great app!!
I agree with those who have already conveyed their annoyance with the keyboard/counter blocking what you’ve typed, etc. That is SOOO FRUSTRATING to have to jump through all these hoops. And I spent an entire afternoon simply trying to update my credit card expiration date so I could purchase more stamps.
Once I was FINALLY able to accomplish both, (but only after being forced to “update” (change) my email address. It’s a good thing I already had a backup email account). Eventually everything appeared to be in order and my account on both my iphone and ipad were synced with the correct information. However, later that evening I attempted to go back to using the mobile app, I get a message on both devices say “Unable to complete the request at this time.”.
I checked my device settings; tried closing the apps and turning my devices off and back on, etc.
And since someone already said they tried to delete and re-download the app, I guess I won’t even bother. I don’t know what to do at this point, but I would be happy to give a higher rating once these issues are resolved.
Location required to view stamps
Just recently, to view the balance of stamps I have, I am now required to turn on my location service. I do not understand why this request is necessary. Also before the above new process I use to see the balance of stamps before I confirmed sending an email. Not anymore. Another family member has this app and is not required to turn on location service before viewing a stamp balance.
I no longer receive a notification of a jay-pay email in a timely manner. As example, my nephew sent an email at 11:20pm last night. My notification was received at 6:00 am this morning.
I deleted my app to reset maybe, re- added the app and lost data in my old app such as all emails and my stamp balance since I was not able to enter my same password. I had to create a new password. Most other apps I have deleted and re-added still had my information.
Before deleting the app I tried to change to another email since I suspected the untimely email notifications were due to them. I received the message that jay pay had my second email.
I’m not sure when this happened. I need to know how to correct this.
Before my credit card expired and I forgot to change the new expiration date I had no problems with this app and would have rated it 5 stars. I was not able to change my new expiration date until I made another purchase. That was the start of my problems and now I will rate this app a 3.
Email glitch is an issue
I’m honestly torn which rating I should give so I’ll go with 3.
I love the app. So convenient to keep in touch with my loved ones. Faster than sending letters and easier to keep in touch. With many options to sending 30 second videos with the option of sending stamps to them so they could send one back free of charge for them. Email where you can also send a picture also with the option to send a stamp so they could write back free of charge.
Email is where my rating drops down from a solid 5 rating to a 3. When typing an email occasionally my writing space doesn’t expand while I’m writing so I can’t see what I’m typing. I will get out of the app, close the app, and reopen. So frustrating when you don’t know if it’s going to fix itself or not until you write
enough to see if it will expand or not. If this issue was fixed PERMANENTLY then I would change my rating to a 5 :)
With Family Sharing set up, up to six family members can use this app.