So what exactly do you get with the Jumia app?
- Daily exclusive app only Flash sales on top products
- Special Treasure hunts with guaranteed prizes
- Faster access to deals
- Exclusive app-only discounts
- Fast and Free shipping in select cities across Africa!
- Exclusive app only vouchers
With the Jumia App, shop safe and convenient online!
Download the Jumia Online Shopping App today for the best shopping experience in Africa. Great discounts, hassle free payment options, easy returns and 100% genuine items guaranteed!
From fashion to electronics, find anything you need on Africa’s largest online shopping store. Enjoy a large selection of international and local brands to choose from and shop 100% genuine products only at Jumia!
Payment made easy with secure payment options such as cash on delivery, mobile money or pay using your credit card with our secure payment system Jumia Pay.
So you ask, what can I shop at Jumia?
We sell millions of products, download the app and search what you are looking for. Some top items include:
- Mobile Phones & Tablets
- Laptops, Notebooks, Desktops and accessories
- Appliances, TVs, Games, Consoles, Home Theatres
- Sporting Goods, Lifestyle products
- Fashion for all - Men, Woman, Kids & Babies
- Baby Necessities - Diapers, Skincare, Toys and all
- Health & Beauty Products - Make up, perfumes, Hair care, Oral care & more
- Home & Living - Furniture, Decor, Bedding, Kitchen Essentials
- Grocery Items & Supplies - Yes you read that right
With the Jumia Shopping App, you get:
- Customized shopping experience with a personalized feed
- Buyer protection
- Cross-platform shopping, whether on a smartphone, a tablet or even on a desktop, Jumia app will keep all the products on your cart as long as you are logged in to your account.
- Order management from our call center, our call center will call you to inform about the status of your order
- International shopping experience from brands like Apple, Canon, HP, Pampers, Moulinex, L’Oreal, Samsung, Tefal and many more!
Operating in more than 23 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French. Our in-house customer service strives hard to provide you with impeccable service to all your questions in English, French, Arabic or the respective regional languages of the countries.
We always look forward to provide the best customer experience, share your feedback with us to help us achieve that goal.
Contact us :
Algeria ==> https://www.jumia.dz/contact/
Cameroun ==> https://www.jumia.cm/contact-us/
Côte d'Ivoire ==> https://www.jumia.ci/contact/
Egypt ==> https://www.jumia.com.eg/contact/
Ghana ==> https://www.jumia.com.gh/contact/
Kenya ==> https://www.jumia.co.ke/contact/
Maroc ==> https://www.jumia.ma/contact/
Nigeria ==> https://www.jumia.com.ng/contact/
Senegal ==> https://www.jumia.sn/contact/
Tanzania ==> https://www.jumia.co.tz/contact/
Tunisia ==> https://www.jumia.com.tn/contact/
Uganda ==> https://www.jumia.ug/contact/
** DISCLAIMER **
We have been informed that our app is fraudulently advertised by third-party advertisers, mostly in the form of fake vouchers or offers. These ads are published without our consent and we highly regret and condemn this behavior.
If you encounter any of these issues, please help us and copy the page URL found and report it to firstname.lastname@example.org with subject "Fraudulent Ad" so that we can take the ad down.
Hello Jumia Fans!
We’ve been working on improvements so that you can have a top-notch shopping experience while buying on Jumia App!
If you like these changes, please let us know by rating and reviewing us in the App Store!
Ratings and Reviews
Jumia took out pay on delivery option from my profile
It’s so sad that am being forced to pay before getting my deliveries, I have been patronizing this platform for a very long time without any issues until I noticed the pay on delivery was taken out of my options, I clicked to know why and was told I probably had a failed delivery at some point which I don’t remember having any except a delivery guy who said I should come and meet him somewhere different from the location I Input online which I refuse cos it’s far from my location, he sounded very rude and told me I’ll come and pick my package up myself when am ready, and if that was the case it’s so sad that jumia representatives never even called me to ask me questions before flagging my account... if this is the way you want to treat ur esteemed customers then I guess I wouldn’t be a part of that... thanks
Developer Response ,
Hello, dear Dott ! We're so sorry you feel this way. Actually, this is not the only possibility for cash on delivery to be inactive.. this option can be inactive for some locations and items which are shipped from abroad (Jumia Global products). But of course we don't want to lose such a valuable customer like you. Please let us know from which country are you doing your shopping and your email address. You can send these details to: Jumia.email@example.com if you prefer.
Good Service and Customer Care
Am reviewing both Jumia as a service & the App, I use the app on IOS devices and have no complaints, all my deliveries have always arrived, stuff I paid for that become out of stock before shipping,I get instant refunds, faulty products are collected -no questions asked, only once did I get a product that was different from what was advertised -a kids watch(girls), got a totally diff one from the advert pic,I simply gave it to a teenager. For now I am quite satisfied, and I am not someone easy to please.
Developer Response ,
What a wonderful review, dear user ! Thank you so much for taking the time to share it. We are honored that you have chosen us and placed your trust in our company. It has been a great pleasure serving you all these times. We hope to continue this relationship in the future with great reverence and respect 😊.
Best wishes to you, you wonderful user !
Pay on delivery option
I love jumia, I've been shopping on jumia with ease and without problem but ever since the "pay on delivery" option was scrapped, it has become difficult to trust and patronize jumia because most times they don't deliver to ur location so we have to go to Jumia's office to collect our items after paying to deliver to ur doorstep and secondly, sometimes what u ordered is not what u get and these customers service now have the opportunity to be rude their esteemed customers... We can't afford to get insults on top our own money... #BringBack pay on delivery .. Thank you!
Developer Response ,
Hello, dear user ! On behalf of all Jumia teams, we apologize to you about any unpleasant experience or any inappropriate behavior from the customer care agents.
About cash on delivery option, it has not been removed, it is very much available, but inactive for some locations and items (namely Jumia Globals). In other words, it just depends on the item you're ordering and your location. Also, this option can be disabled if your cancellation rate became -relatively- high.
About the other remarks, please let us know from which country you're doing your shopping to transmit your feedback to the relevant department in your country.
We apologize to you again for any inconvenience we may have caused you.. and we wish you all the best.
- AFRICA ECOMMERCE SERVICES
- 54.1 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, French
- Age Rating
- Rated 4+
- © Jumia | Africa E-Commerce Services
With Family Sharing set up, up to six family members can use this app.