JUMP is bike share electrified. Each JUMP bike features e-assist to boost riders to 20mph and help conquer hills and long distances. JUMP bikes have built-in GPS to make finding nearby bikes easy and true-locking technology to lock up to a public bike rack and ensure clear sidewalks at the end of each ride.

When using a JUMP bike, always follow the rules of the local road, obey traffic laws, and wear a helmet. At the end of a trip, the JUMP bike must be locked to either a bike rack or other legal bike parking location.

The JUMP Bikes app allows you to:
- Sign up and set up your JUMP account
- Find hubs and available bikes
- Reserve bikes in advance
- Monitor “hold” time
- Report a problem with a bike
- Track your ride – miles, duration, route
- See your trip history
- Subscribe to other JUMP networks
- Read JUMP’s Terms of Service and Privacy Policy
- Manage your account

The JUMP Bikes app integrates with Apple’s Health app to sync each ride.
You can enable integration in the “Account” tab.

New members can sign up in-app or at

What's New

Version 1.3.1

We're constantly updating the JUMP app to be faster, more stable, and more fun – just like our bikes.

Enjoying the ride? Rate the JUMP app and let us know how it's going.

Need help? Visit for FAQs, support, and more.

Ratings and Reviews

4.8 out of 5

690 Ratings

690 Ratings

Wonderful service, need to work on accuracy of bike location


This is a wonderful service. It’s terribly unfortunate SFMTA is only letting you guys put 500 in the city for now. Pedal assist is great and app is very easy to use.

My only gripe (aside from not having more bikes which is out of your control) is that sometime the accuracy of bike locations is really bad. I’ve spent 10 minutes walking around looking for a bike that wasn’t where it showed on the map, to the point I ran into another person looking for that bike. Only to find the bike down Montgomery street and on the other side (south) of market when the app showed the bike was basically at the corner of new Montgomery and sutter. This has happened to me a few times where the bike has been around the corner quite a ways or at be very least on the other side of the street.

Otherwise fantastic! I hope SFMTA allows you to Increase the number of bikes soon!

Where the f do I start


Used this service first through the Uber app, was great and able to unlock the bike in under a minute. Tried to use it the next day and the app wouldn’t load the bike part. Downloaded the Jump app and went through the horrendous signup and had to type in my credit card number (how do you ship without Apple Pay, it’s the easiest integration), then when I finally got to the bike, my pin wouldn’t work. Had to sit on the phone with customer service for them to tell me that the uber payment hadn’t worked and my account(s) got locked. Why couldn’t either app just say that in the first place?

Additionally, after I signed up and had already walked to my destination, I noticed the signup I did wasn’t even for Jump, it was some service called SoBi. Nowhere did it mention this, super sketch to ask for all that info and not even tell me exactly what I was signing up for. Suffice to say this service is garbage.

Great so far


I just took my first round trip ride for my commute. It took 10 minutes off of my typical bike ride home (which is almost completely uphill for 5.5 miles).

Some areas for improvement: The interface of the map options pull-up menu is really confusing — I didn’t get that you can switch between bike and rack options. And even when you do, I don’t really understand what each icon means. Also would love to see coverage extend to mid Richmond and Sunset.


Social Bicycles, Inc.
44 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Czech, French, Polish, Spanish
Age Rating
Rated 4+
This app may use your location even when it isn't open, which can decrease battery life.
© Social Bicycles Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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