Juno is the reliable way to ride in New York City.
We built our company around the belief that when people are treated better, they provide better service. So we've worked closely with drivers to ensure a high-quality experience resulting in the best ride-hailing service, shortest pick-up times, and fast 24/7 phone and email support—all at an incredible price for both our riders and drivers.
Find out why both riders and drivers prefer Juno. Download today and you’ll get 30% off all rides in New York City for a limited time. International users qualify for 10% off.
With our easy-to-use app and highest passenger-rated drivers in the city, getting to your destination has never been easier. And with 30,000 active drivers in New York City, the average pick-up time is less than 4 minutes.
Choose from our three service types; Bliss—a simple and affordable option, Lux—a luxury option, SUV—for groups larger than 4
Ride with the best drivers in New York City
Speak to a real human with our 24/7 live phone and email support
Pay and tip with your credit card or Apple Pay
Try Juno, the on-demand service that treats drivers better. After all, a happy driver means a happy rider.
Get to know more about us on social media:
Instagram - @Go_Juno
Twitter - @Juno
Facebook - @GoJuno
Or give us a call anytime at +1 (844) JUNO USA or email us at firstname.lastname@example.org. We are here for you 24 hours a day, 7 days a week.
In this update we’ve included performance improvements and bug fixes.
As always, we are here for you 24/7. Email email@example.com or call (844) JUNO USA.
Ratings and Reviews
Cheap but Slow Alternative
Juno rides are the cheapest, especially early after opening your account with the app! However, the routing is terrible and drivers either get lost or take the slowest route to get around. For instance Juno had the entrance to my building listed as the opposite side of the block, where there is no back door or anything, so I called my driver as soon as the ride was booked to tell him to come one street up. The streets are one-way in opposing directions. The guy ended up circling around three times before actually making it to me! What a mess! Another time Juno made my driver exit an empty highway an exit early and take slow stop-and-go local roads to the destination. So unless your driver somehow uses his own GPS or knows the area better than the app, don't expect efficiency.
Update: While I appreciate the developer's comments, it is clear to me that the majority of drivers aren't using Waze or Google Maps and might need some sort of incentive to do so. Juno's routing issue has made me late, but it has fewer ride cancellations, so pick your poison.
Developer Response ,
Thank you for letting us know about your experience! We recommend a few things to help clear this up, first make sure that you adjust your location pic after inputting your address so your driver picks you up exactly where you need. Second, while our drivers use Waze or Google Maps to get to your destination, feel free to let our drivers know your preferred route and they should accommodate. Lastly, if there is ever any issue, our support team is available to assist 24/7 for anything you need!
On three separate occasions I have been placed in a bad position. One a driver maked himself available and was 7 blocks away he sat there until the 5 min was up and tried to cancel. I had to contact the help line for this. The second time a cab driver drove in circle after waiting 8 minutes for the cab. I tried to call and text I was sent to voice mail. Ultimately the car was canceled for then driving in the opposite direction. I had to get another cab that was 10 min away to come get me. The last time the cab claimed he was infornt of my door and then canceled. I ended up waiting another 9 min for a cab. All three times I was made late for work or school. Had these service showed when they said they would show I would have been 20 mins early. Because of the inconveniences I have gotten a verbal warning behind the first 2 and the last one which prompted this rant has caused me to get an absence and an automatic 5 % drop to my grade. This was is completely unacceptable
Developer Response ,
Thank you for your review and we're terribly sorry to hear about your recent experience with our drivers. We take driver performance very seriously and want you to know this behavior is unacceptable. If you'd like to provide us with your ride details when this behavior occurrs, we will follow up with the driver individually to make sure this isn't a repeated instance.
Only saving grace is Customer Service
I take a taxi everyday. If it wouldn’t have been for Juno or Uber I would have saved a lot more money. This app was amazing when I got 30% off cause someone referred me. And it’s great cause I still have 10% off in NYC ... when I look at any car service app BEFORE I order the ride I look to see how many minutes it will take in my area. This app will say there are driver 3 minutes away ... but when I book the driver sometimes 17 minutes away ! Lol it’s happened more than a few times and it’s so annoying. Customer service is great though. Always trying to help. 3 stars ..... by their own standards we wouldn’t be paired again.
Update: this app will consistently make you late to work. I think they put the low number of minutes before you rent the car for decoration. I just tried to order a car when it said 2 minutes away. Tried several times and each car was 12 minutes or more away. Then they said I couldn’t order a car since they saw me cancel multiple times. You can keep this app if you’re never in a hurry, but for me it’s extremely unreliable. It’s extremely easy for me to delete this app.
Developer Response ,
We are so sorry to hear that our ETA feature has been frustrating for you. The first ETA you see when you open the App shows you the ETA for the closest driver to you. That being said, the closest driver is not always available to accept a ride, in which case your request goes to the next closest driver, and the next closest driver, until you are matched. We really hope this helps to clarify any confusion. Please also note that for any issue you may encounter, we have a wonderful support team available 24/7 and always happy to help!
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