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K1000 GO

By Quest Software, Inc.

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Description

IT Administrators: Do you want to stay on top of your systems management tasks without being chained to your desk? Take your productivity and efficiency to the next level by utilizing the Dell KACE K1000 GO application! K1000 GO lets you receive service desk alerts in real-time, remotely troubleshoot incidents, quickly view inventory details, and distribute software while on-the-go.

Note: this product requires the Dell KACE K1000 Appliance 6.3 or higher to operate, and some functionality is only available on K1000 7.0 and higher. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.

iOS versions 8.0 and up are highly recommended.

Capabilities for K1000 administrators
The K1000 GO app gives the K1000 administrator the following capabilities.
• Create, review, update, clone, delete, and resolve a service desk ticket
• Search for a ticket or a computer system
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Search for Knowledge Base articles
• Include a Knowledge Base article while troubleshooting an issue
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Search and distribute active managed installations
• Search for and run scripts
• View and update ticket history and various fields
• Launch phone dialer or email client from within service desk tickets
• View detailed inventory information
• View tickets associated with a machine
• View systems associated with a ticket
• Create, review, update, and delete an asset
• Scan a barcode to lookup / create a new asset

Capabilities for K1000 end-users
The K1000 GO app gives the K1000 user the following capabilities, when accessing a K1000 v6.0 or higher system.
• Create, review, or update a service desk ticket
• Search for a previously submitted ticket
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Launch phone dialer or email client from within service desk tickets

What's New in Version 3.0.991

• Asset Management - Ability to add, edit delete assets
• Barcode scanning - Ability scan a barcode and lookup or create assets for the scanned item
• Improved Home Screen
• Fixed a crash in asset list screen (found in build 990)

Note for existing customers upgrading from K1GO 2.4 or earlier versions:
Due to the recent changes in the app’s ownership, the app update will lose access to the old app's keychain data. As a result of this, any K1 server password and certificate preferences stored in the device will be lost.

Screenshots

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iPad Screenshot 1
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Customer Reviews

5 years later....

Still can't edit or close tickets just read and create

K1000 GO
View in iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Business
  • Updated:
  • Version: 3.0.991
  • Size: 30.9 MB
  • Languages: English, Spanish
  • Seller:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.
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