Managing your health care just got easier with the latest version of our app. The redesign includes a colorful new interface, tools that make it faster and easier to use, and new quick-access menus that let you get advice, schedule appointments, and refill prescriptions. And our improved navigation puts the features and information you need within reach at all times.
Compatibility: Requires iOS 9.0 or later. Compatible with iPhone and iPod touch.
NOTE: Former Group Health members and Washington residents outside of Vancouver/Longview are unable to use the Kaiser Permanente app at this time. Download the Kaiser Permanente for Washington app to quickly and easily manage your health care
• Health plan members can sign into the app using their kp.org user ID and password to access our secure features, including:
• Messages: Email your doctor or Member Services with non-urgent questions, privately and securely.
• Appointments: Schedule, view, and cancel appointments with your doctor’s office and see information about past visits.
• Pharmacy: Refill prescriptions for yourself or another member, check the status of a prescription order, and see a list of all your medications.
• Medical Record: See your health history at your fingertips, including your allergies and immunizations, any ongoing health conditions, and most lab test results.
•The option to chat with a doctor about urgent or routine health questions is now offered in Colorado.
•Digital member ID cards are now available for Medicare members in Colorado, the Northwest, Hawaii, and the Mid-Atlantic States.
•Appointment scheduling has been redesigned for Southern California.
•Information about medications is now available through the drug encyclopedia.
•Medical bill and questionnaire alerts are now available in the app.
•Bug fixes and enhancements.
Ratings and Reviews
Getting better and better
I have used this app through several upgrades. It used to be a little challenging to navigate, but now it is very easy. In the past I wouldn't have recommended the app to my elderly mother because it would have just confused and frustrated her. Now I feel like I can recommend it to her and she can successfully use it.
There are people saying that they are having problems with this version, but I am not seeing them. I am still able to use touch ID. It just needed to be enabled in settings. I'm not having any crashing problems. It is much easier to get through the prescription refill process. It used to timeout when I was emailing my doctor, but it doesn't do that anymore. I love that I now have the option to receive a text when my Rx is ready at the pharmacy.
I love this app and the improvements. I'm looking forward to seeing what they will do next.
Need Self Reporting Ability
This is a good app. I can get my lab results as soon as they become available. I can re-order my medications quickly and easily.
What would really be nice is the ability to self report health data like weight, BP, blood sugar levels, cholesterol levels and so on. I’m trying to lose weight so I periodically weigh myself. Instead of some other app why can’t I keep that data here? I go to the Stanford blood bank and they compute my cholesterol level and take my BP. Why can’t I keep that data here?
The data I enter could be tagged as “self reported” so a medical provider would know if the data was my measurement or if it was taken by a professional.
Providing this capability could be a plus in a patient’s health care. Imagine an overweight patient with a blood sugar and cholesterol problem. Instead of only having data points from when they see a Kaiser professional (primary physician, physician’s assistant, nurse, dietician, etc) the health provider has as much data as possible. This could help reveal trends in health related behavior and thus better allow the provider to tailor treatment.
Mobile computing could take health care to another level but health care providers like Kaiser are only scratching the surface. Hopefully someone at Kaiser will see these comments and will consider the enhancements I have suggested above.
A LONG way from even an average app
As a QA lead, I recognize apps that are poorly designed and implemented; this app fits that description well. Some of the major problems: exiting the app via the home button does NOT log you out, securely closing the app; going down several layers (such as looking at test results) requires the user to go back-back-back-back to a page where one can access the menus to sign-out; on my iPad 12.9, I MUST use the app in portrait because that’s the way it was coded; this app is somehow split off from other functions that should be accessible. There are many other issues needing work.
Kaiser should get someone familiar with QA and UI design to update this app. It has not had a major update since November 2016.
8/8/18- Touch ID broken on iPhone. App resets Touch ID to OFF when user signs out. iPad app works properly.
- Kaiser Permanente
- 93 MB
- Health & Fitness
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Spanish
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Medical/Treatment Information
- © 2018 Kaiser Permanente
With Family Sharing set up, up to six family members can use this app.