By Kaiser Permanente
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Managing your health care just got easier with the latest version of our app. The redesign includes a colorful new interface, tools that make it faster and easier to use, and new quick-access menus that let you get advice, schedule appointments, and refill prescriptions. And our improved navigation puts the features and information you need within reach at all times.
• Health plan members can sign into the app using their kp.org user ID and password to access our secure features, including:
• Messages: Email your doctor or Member Services with nonurgent questions, privately and securely.
• Appointments: Schedule, view, and cancel appointments with your doctor’s office and see information about past visits.
• Pharmacy: Refill prescriptions for yourself or another member, check the status of a prescription order, and see a list of all your medications.
• Medical Record: See your health history at your fingertips, including your allergies and immunizations, any ongoing health conditions, and most lab test results.
• Use location finder to pinpoint Kaiser Permanente medical facilities near you or in the city or ZIP code you choose. Narrow your search to include only those facilities offering the services you need, and get directions and phone numbers on the spot.
Don’t have a user ID and password? Visit kp.org online to register for your sign in data (registration is not available via smartphone). If you’re not a Kaiser Permanente member, visit our website to discover the many advantages available to you: flexible and affordable health plans, electronic medical records, the convenience of an integrated network, and industry-leading online tools that let you take control of your health.
What's New in Version 4.12.0
• Pharmacy center is now available in Spanish in the Northwest region.
• Video appointments can now be viewed using full-screen mode.
• Bug fixes and enhancements.
Cumbersome appointment scheduling feature
The only scheduling the app allows is with the user's primary care provider; no other associated physicians are available through the app. This is in contrast to the messaging service where all associated physicians are shown. In order to schedule an appointment with that primary care provider, the application asks if the user would like to schedule a "non-physical appointment within two days" or a "non-physical appointment in the future." As if those two options aren't both in the future, it then prompts for a date range regardless of which option the user chooses. This actually happens twice for the "in the future" option. Why ask the user if they'd like an appointment within two days then ask for a date range again? The final step is the most aggravating. If the user's specified date range doesn't return an available appointment slot, they have to completely start over. Why don't you suggest a date or time, or show the available dates in the first place? Scheduling has been this way since I downloaded the app about a year ago. KP, fix this please.
This app is awesome. I use on my iPhone 6+ and have it set up to use my fingerprint to unlock the app. Easy to make appointments with primary care doc, order Rx refills, and email (some) doctors.
I love it!
People post about not being able to copy/paste password but why don't they set up and use the fingerprint feature?
On the right track
There are a number of improvements to be made, but overall the app feels better than the Kaiser website. Probably the biggest exception at the moment is making appointments.
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- Category: Health & Fitness
- Updated: Dec 16, 2016
- Version: 4.12.0
- Size: 68.1 MB
- Languages: English, Spanish
- Seller: Kaiser Permanente
- © 2016 Kaiser Permanente
Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.