This app for Kayako Classic users. Using the new Kayako? Search for our new app 'Kayako'.

Kayako Classic for iOS lets you take your customers with you so great customer service can continue - even out of the office.

Agents and managers can stay connected to their Kayako helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.

Kayako Classic has been built from the ground up for speed and usability, with a cleaner, clearer look. Featuring a vastly improved search function, ticket starring and offline caching, staying in touch with your customers has never been easier.

Kayako Classic for IOS requires Kayako 4.60 or later.


• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Use gestures to fly through views and tickets

What's New

Version 3.3.8

We've fixed user-reported crashes and added support for the iPhone X in this release.

Ratings and Reviews

2.3 out of 5
8 Ratings
8 Ratings

Crashes constantly


After the last update earlier this month the app is constantly crashing whenever you try to view the details of a ticket.

Crashes all the time.

Bleeding Ear Guy

If you can keep this app from crashing, it is still nearly useless. Nothing but bugs. Don’t waste your money.

Don't waste your time ...

Jurassic Jet Pilot

This app crashes constantly or just locks up.
Macros fail to load often.
Cannot search macros.
Could not access knowledge base in app

The app has potential but has a long long way to go.

Very very disappointed


13.2 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© Kayako


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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