Take control of your money, and bank the way you want to bank – anytime, anywhere. With a new design and features that let you easily transfer funds, make payments, open an account and even deposit checks, our IPhone app* has features that are streamlined for today’s on-the-go world. Our app is free, fast, and secure.
- Touch ID® and Face ID®
- View your account balances and last three transactions with one swipe using QuickView.
- Deposit checks right from your mobile device** without having to visit a branch or ATM
- Transfer funds between your KeyBank accounts
- Add payees
- Make payments to existing payees
- View and change scheduled Bill Pay payments
- Open an account right from your Mobile Device
- Search and view your transaction history for the last 90 days
- Locate a KeyBank branch or ATM
- View your HelloWallet® Wellness Score
- Manage and Edit Alerts
- Add a Profile Picture
- View Reward Points Balance
- View Statements
Our app is safe, secure and convenient
- The same high-level security that we use for Online Banking at KeyBank
- User IDs and passwords are required†
- View account details over a secure connection
- No information is stored on your IPhone® device in case it’s lost or stolen
Need help? Have questions about this app? Call 1-800-539-1539.
* Available for devices running on an OS 8.0 or higher
** At this time, Mobile Deposit is only available for iPhone® devices running on an OS 8.0 or higher
† Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app
IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved.
©2018 KeyCorp. Member FDIC.
+Bug fixes for card lock/unlock, sign on and other miscellaneous items
Thank you for using the KeyBank app! Based on your valuable feedback, we'll continue to enhance the app through regular updates.
Ratings and Reviews
Like many others using this app, I too had all the same lack of device recognition and inability to access my accounts.
A very efficient Key phone rep recommended that I delete the app and then re-download from the App Store. That solves the problem (the new app version includes a bug fix that resolved the issue). When asked if there was anything else she could do, I asked if there were a way I could combine my business accounts to the same login, so I was transferred to another adept rep who talked me through and now all my business as well as personal accounts are on the same app !!
GREAT HELP ! ( PS the Business Accounts Rep had been getting calls all week with the ‘unrecognized device’ issue but he had not yet been appraised by Key Technology on the method to fix the problem !! Key IT needs to give all their reps the tools to do their work properly. They are our only link to fixing our problems and they do a good job at it...
Evidently, however, a feature I really like with the app seems to be disabled once I added the business accounts to my profile. I no longer have facial recognition even though the feature is turned on in my System controls.
I hope the is something that can be resolved.
app time out, plus.
Oh by the way mobile deposit is still IFie if a deposit actually gets deposited,, i had to stop using it, and use my other bank again,, you people are not fitting these problems in a reasonable time and some are not getting fixed it seem,, stars going down.
Star has going down.. log on painfull
Evidently you don’t look at these.
Now there’s another problem,
Each time logging on with finger print it say device isn’t recognized you have to put in the, security word, then it says ,, SORRY
Having technical difficulties,,
Why can’t you leave this app alone once it kinda works right.
You haven’t addressed my first problem, below. I’ve even called key about that..
This new problem has been since the new update 5 days ago,, This app has now actually gotten worse,,
This I put in sometime ago..
This should not happen while you're
actively using the app,, when you are right in the middle of a transaction especially,, this didn't happen on the older app.. grrr
and the bill pay should be more like the bank version, at least with a calendar history total, this app isn't close to where and in comparison to the Bill pay on site. it should have at the very least in the list of payees in order of last paid, or have it switchable, ty
When doing a mobile deposit I get a window pop up apologizing the transaction can’t be processed at the time call......... (paraphrased). I called that number for mobile banking and she couldn’t help me. Didn’t understand why it did that. I actually screen shot it. Took it to the bank and showed them. I had to make an inconvenient trip to the bank to deposit the check. They didn’t know anything about it. This happens constantly. My last deposit, Sunday, took 8 tries over a period of 3 hrs. It may take 15 x or multiple tries on multiple days to get it to go through. A few times I got that error message the deposit actually went through! I really don’t have time for this.
- KeyBank National Association
- 94.3 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- You must be at least 17 years old to download this app.
- Unrestricted Web Access
- Copyright © 2018 KeyCorp®. All Rights Reserved.
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With Family Sharing set up, up to six family members can use this app.