Report your power outage, check on the power status of your home and get a restoration estimate all from the new Lansing Board of Water & Light mobile app. View the interactive outage map to see where outages are located in the BWL service territory and how many customers are being affected. Follow along on the latest Twitter updates from the News Updates feature. Customers can also easily update their contact information from the app.
- Securely log-in to view properties associated with your account number
- See where outages are and how many customers are affected on interactive outage map
- Report power outages
- Check on power status
- Get restoration estimates
- Search for addresses to see if they’re in an outage area
- Follow social media postings by the BWL
- Read weather alerts
- Update contact information, including phone number and email address
- Contact the BWL
Download the BWL app today!
Ratings and Reviews
Great job BWL!
Easy to use app can report power outage with a simple click!
Been nearly an hour since power out and no outages showing up on map. As soon as power went out I downloaded this piece of crap and reported my outage. I think they are putting these tools out there so it looks like they are on top of things during power outages. I had to wait for my local news station to post info about power outage to know for sure wasn't just me. LBWL has much work to do to improve their customer service! Guess I need to invest in a generator since I can't seem to count on them.
Keep working on it
It's cool that I can look at a power outage map and see that BWL is aware of outages in my area. However, it is COMPLETELY INSANE from an information security perspective that customers are asked to use the last 4 digits of their SSNs to login to the application to use other features of the mobile app.
With Family Sharing set up, up to six family members can use this app.