#1 ONLINE SHOPPING DESTINATION
100% Guarantee | Secured Payment | Free Shipping
Welcome to the brand new design of the LAZADA mobile app! Join over 140 million shoppers on LAZADA for the best shopping experience on mobile. Download now to discover the best of LAZADA everyday with:
DAILY FLASH SALES & VOUCHERS
Save more with exclusive app-only offers updated everyday
Enjoy shopping at ease with personalised products, categories and official brands tailored to your interests, delivered right on your homepage
OFFICIAL STORES DESTINATION
Shop the diverse range of world’s leading brands at your fingertips, including Apple, Casio, L’Oreal, Philips, Nestle, Ray Ban and much more
Check product reviews, see seller ratings and interact with sellers directly! Dissatisfied? Simply return for a full refund
Pay securely through multiple payment options available including cash-on-delivery
-App Exclusive Notifications for Daily Offers & Deals
-Personalised Recommendations of Products, Categories & Brands
-Full-scale Search Filters by Category, Brand, Price, Rating, Color and More
-Customer Ratings & Reviews
-Q&A for Direct Customer – Seller Interaction
-Log-in via Facebook
-Sharing via Facebook, Twitter, Google+ and more
Most Trusted Online Shopping Destination in Southeast Asia!
* Marketeers 2017 – Best WOW Brand for E-Commerce
* Sinyal 2016 – The Best Online Shop Apps
* IDEA 2016 – Platinum Winner B2C Marketplace E-Commerce
* Indonesia Cellular Award 2015 – Best Online Shop App
* 2016-2017 Marketeer No.1 Brand Thailand – Online Shopping
* 2016 Priceza Award – Top Marketplace
*Asia One People's Choice Awards 2015: Top 3 E-Retailers in Singapore
* Readers Digest Most Trusted Brand Award 2014 – Gold Standard
Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam
Recently, we’ve been notified of several cases where our app is promoted fraudulently by some third-party advertisers, usually in the form of site redirection, fake vouchers and games. These types of ads are being promoted without our consent and we strictly condemn this type of behavior.
If you encounter any of these issues, please help us and copy the page URL found and report it to email@example.com with subject AAV so that we can put an end to this.
Thanks for using LAZADA! We’ve enhanced the performance of the app for a more enjoyable shopping experience.
Ratings and Reviews
report on attempted deliveries were all untrue
When item ordered were not delivered within time frame as promised, the tracking website could still say that several delivery attempts were made. When overdue delivery was finally made at 7 pm , we interviewed the courier and found out that the item delivered was only picked up a day before, stayed with the courier for a day because their courier’s delivery van was “colored coding”, thus it was their first attempt . Window given for delivery says “ anytime within the next three days, do they expect person authorized to receive delivery to be on stand-by for 3 day 24 Courier do not call nor leave message, we have to call all unknown missed call coming in our cellphone. We even tested back to unknown numbers saying pls come during office hours. Worst is that after complaining to the customer care, all their answers are what they were trained to do “ within the box- although they are quite fast in sending you summary calls which also were all “patterned” statements not addressing your concern. Request for assistance to talk to person in authority to help customer is NIL. , reason given is that they have many calls to attend. Was referred to live chat who
are no different.
Returns have been a problem
I have had to return items twice. The first time LAZADA failed to give all necessary info but told me that was all I needed. When I got to LBC they wanted me to take the package back. It was too inconvenient since I had to travel by tricycle so I left the package and contacted LAZADA. Repeatedly I was told I didn't need any further info for LBC to process the package. After talking with the Lazabot, which I hate, I finally got a real person to send me the info LBC wanted.
The second time, I received an item I did not order and the second part of the order didn't arrive (I had ordered two of the same item but LAZADA makes it two orders). When I arrived at LBC I was told there was an error in the info which I had printed from the LAZADA (LBC shipping label). LBC accepted the return package. When LAZADA sent a message to me that the return had been received, they would give me credit for only one item even after I told them I didn't receive the second item. I have had one email and one phone message asking me how many items did I receive. A phone call I received asked me why I didn't return two items. Finally, after speaking to at least five different people, the issue was resolved.
The staff which helped me were always polite and friendly and wanted to help. But, I think LAZADA needs to get organised and quit using that Lazabot.
Great at First. Garbage Later
During my first several purchases, they were great. Now, I’m finding more and more unprofessional, untrustworthy and unreliable sellers. Lazada must be stricter to their sellers, because these kinds of sellers will make lazada unreliable as a whole.
It’s also very hard to cancel the order even if the item has been marked as “to be shipped” for almost 10 days already. What in the world would be a sensible justification for something marked as ready to be shipped and for almost 10 days it is still not shipped? My order is already rotting and it is still not shipped. I asked the seller about it but no answer. I already contacted the customer service and told me to give them 24-48 hours to give me updates and it’s already past 72 hours and counting but still no updates. So all these, coupled with very unresponsive seller and unreliable customer service, where else can I go? What else can I do? How can I possibly get back my hard-earned money? This is cheating. I’ve never felt as cheated, disappointed and frustrated in my online shopping.
- Lazada Group GmbH
- 174.3 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Bengali, Burmese, Indonesian, Malay, Nepali, Singhalese, Thai, Urdu, Vietnamese
- Age Rating
- Rated 4+
- © 2013 Lazada Ltd.
With Family Sharing set up, up to six family members can use this app.