ProProfs Live Chat Software for iPhone allows businesses to communicate with their website visitors and clients in real-time and offer them exceptional customer support on the go. The live chat software for website comes with an intelligent chat engagement feature that helps you to reach out to customers browsing your pages. You can engage visitors, capture leads, monitor operators and much more.
Integrating a live help software like ProProfs Chat to your website will allow you to connect with visitors and turn them into delighted clients. Designed for businesses of all sizes, this live chat app allows you to offer customized support to visitors by helping them find anything and everything on your website. With the mobile app, you get to push URLs and use other smart features that help you escort visitors on your website.
Your support operators can easily transfer files, send canned responses to frequently asked queries, and transfer chats to other operators that help customers enjoy a delightful support experience.
With ProProfs live chat app for iTunes, you can help your website visitors & customers anywhere, anytime. Sending them special offers, answering customer queries instantly, finding out who’s on your website, and more becomes possible with this live chat for customer service app.
All your support operators have to do is login to their ProProfs Chat app to start a chat with the site visitors to help them in real time.
ProProfs Chat for iPhone offers a series of features and benefits -
• Provide live support on the move
• Grow leads and get more sales
• Instantly resolve client queries
• Track and record offline messages
• Improve support team’s productivity
• Feature to access control panel from iPhone/iPad
• Know your website visitors with their Geo location including referrer URL
• Invite visitors for live chat
• Support multiple visitors through a single operator at the same time
• Operator to operator messaging
• Push URLS notification
• Canned messages/predefined responses
• Close chat feature in chat window
• Operator logout functionality in operator chat window
So, get started and say hello to any visitor using ProProfs Chat.
- We have fixed the following issues:
Mobile notification bug has been fixed.
Zero visitor bug that leads to app hanging is now fixed
- Launched with an all-new user interface.
- Optimized speed and performance
Conversation speed has been improved, incoming chat requests speed has been increased so that no visitor query goes unanswered, and notification for new chat requests has been optimized.
- Improved notification
Help your operators get immediate push notifications that assist them to reach out the customers in real time.
- Feature enhancement
Settings like auto-chat acceptance, operator availability, and sound notification are added to the app.
- Visitor monitoring window
Monitor visitor details such as name, location, device used while navigating the website, page URL they landed on, and the time spent on the website. Operators can invite visitors while monitoring their details. In case, the visitor has been on the website before, you can view their chat transcript, understand their previous pain points and provide support that is customized according to their needs.
Ratings and Reviews
Works well but needs a few more features
The very fact that a chat service offers an iPhone/iPad app is pretty amazing. It's the main reason we chose this service over all of the others. It's great to be able to login with an iPad rather than being tied to a computer. That being said, you do give up a lot of cool features that can be accessed through the PC or Mac versions. These include the option to access custom responses or send a URL to the client. The PC version is extraordinarily rich in customizing options, but none of this is yet available with the IOS version.
I can appreciate that an iPhone screen is perhaps too small to make this work. The best way to implement this would be through a full featured iPad version. Perhaps it will come with a future update. But, for now, I'm at least happy that I can monitor our live web support account while using my iPad. In that respect it works quite well.
App seems to work however it is missing the main feature you would want - notification. You need to keep the app running if you want to see a visitor chat request. Update please!
The app is absolutely useless! i attempted to work on the go, got in the system, everything shows up fine and I can communicate with other employees, however as soon as I get a chat transfer to me, the system just closes, and I cannot log in for few minutes. Never got to a user chat. Useless.
With Family Sharing set up, up to six family members can use this app.