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Locked & Found

By Best Buy Co., Inc.

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** This app is no longer being maintained, with the exception of the Locked & Found feature. To use Locked & Found, you need to have purchased a Geek Squad Protection plan for your mobile phone prior to May 1st, 2015.

Looking for general Geek Squad support? Download our free Geek Squad app at, which is available whether or not you have a Protection plan. **

Lock, Locate, Recover, Diagnose, and Transfer Data with The Locked & Found App. Mobile devices and data are increasingly susceptible to loss, theft and damage, and the Locked & Found App contains a powerful set of security and diagnostic tools to give you peace of mind. The app also allows you to simply transfer data from your old phone to your new phone.

Lock, Locate and Recover your device
If your device is lost or stolen, you now have access to a host of features to intuitively lock, locate and recover it. Once the app is installed you can use our Locked & Found online portal to:
• Lock your device to prevent use
• Locate your device on a map
• Assist with recovery - device 'scream' to aid location and picture capture of the finder to encourage return
• Remotely wipe your device of all of your personal data if recovery is not possible
Our recovery team is also available online 24/7/365 to assist. If we find your device we will ship it back to you free of charge.

Device Diagnostics
Tap into the brainpower of a Geek Squad Agent with a comprehensive set of diagnostic tools to help you easily solve problems you may encounter with your device. If your device still requires some Geek Squad love, then the app can connect you with an agent or point you towards your nearest Geek Squad Precinct for repair or exchange.

Data Transfer
If you have a new phone and want to transfer data to it from your old phone then you can use the transfer feature to simply move contacts, images and videos. Transfers currently supported are from any combination of iOS and Android phones.

Message Center
Keep up-to-date with important account related information and a variety of special offers through the secure message center. All these great Locked & Found App features are free with Geek Squad Protection. Happily protecting your mobile world.

The Auto Fit Guide has been added to help clients accurately create a price estimate for mobile electronics installation at Best Buy. Choose your car year, make, & model and the tool can give you exact details on required parts & labor for remote start, radios, speakers, and more. You can then email or share the quote, or bring it in to show your local Autotech before making an appointment.

The Locked & Found Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life. But don't worry as we have optimized the app for this so we only turn on GPS when you need it.

What's New in Version 3.1.5

*This app is no longer being maintained, with the exception of the Locked & Found feature. To use Locked & Found, you need to have purchased a Geek Squad Protection plan for your mobile phone prior to May 1st, 2015.


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Customer Reviews


Every time I try to transfer my photos it will crash and say "connection lost" and I can't get past 10%. Not sure what to do, I've tried it multiple times. Really frustrating!

Not working

Cannot get location to be found when using the auto fit section. It is also not working for the Find a store section.

Can't skip or register a new account.

Login screen as well is not working. The fit guide in here was a useful tool. Not sure why the apps broken.

Locked & Found
View in iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Utilities
  • Updated:
  • Version: 3.1.5
  • Size: 59.6 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 5.1.1 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.
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