iPhone Screenshots


Redeeming rewards has never been so simple. With the LOFT Card app, you have secure, convenient access to your rewards right from your phone. You can also view your account information, pay your bill and receive exclusive offers, for both the LOVELOFT Card and the LOVELOFT Mastercard®.

- Redeem earned rewards
- Shop with your digital card (LOVELOFT Card only)
- Pay your bill
- See balances and purchases
- Get special offers

Sign in with your Account Center username and password for complete, secure, on-the-go access. New? Follow the first-time set-up prompts.

We do not knowingly collect, use, or maintain personal information from users under 13.

Trouble? Check your connectivity, relaunch the app or contact us: http://www.comenity.net/comenity/ContactUs/.

≈ What Would Make This App Better? ≈
Your suggestions for updates and fixes can help make this the best-ever Card App. Tell us what you think:  http://www.comenity.net/comenity/ContactUs/.

What's New

Version 2.0.7

Payment information comes home
- Know when a payment is due, scheduled, or past due – right on the Home screen

Payment details get their own section
- Tap into more payment records, like completed and scheduled payments – and make a payment – in the Payments Overview section

More transaction data at your fingertips
- Search transactions and see current balance and available credit – all in the Transactions section​​

Ratings and Reviews

1.6 out of 5

36 Ratings

36 Ratings

Glitchy garbage


This garbage app requires you to sign in repeatedly when you move throughout the app. It also doesn’t even have your rewards info. The dumb girl I spoke with at the Loft card customer care website said I needed to use the app to get the rewards number or call in every time. Neither the website nor the app have working rewards info, and after spending an hour speaking to five of their representatives, I still don’t have a working rewards card. I’m paying off the card and cancelling it. Instead of creating this dumpster fire of an app, they should have just continued to send the paper rewards. Oh, and they miss out on the $130 I would have spent on clothes. So aggravating!!!

Never works! UPDATE

FL 50s

Shopping before Christmas I tried to use the app in store to pay with my card, loaded into the app. Couldn’t get it to open after repeated attempts. This happened a few months ago too, and I was told to delete and reinstall the app. This morning I tried from home - no building obstacles or overloaded systems. Still doesn’t work. Hey Loft- I walked out of the store and shopped elsewhere! Not worth the trouble.
Update- I called and had my card reset. Deleted and reinstalled the app. App lets me sign in to my card but if I hit “pay with digital card” I get a message to call customer care. Already did that. Does anyone read these comments!! Useless app.

Crashes when making payment


I rarely use the LOFT app. I was excited when I first got it a year or so ago but had a lot of difficulty getting registered and signed in. That was settled after a few calls with customer service but now I'm experiencing a new problem of not being able to make a payment through the app. Every time I go to submit the payment, I get an error message. I have successfully made payments through the app in the past.


Comenity LLC
57.4 MB
Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2018, Comenity LLC


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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